Senior Cybersecurity Support Engineer (Remote)

Sphere Digital Recruitment; New York (NY); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Great benefits

Work on cutting-edge software

Job summary

A leading cybersecurity solutions provider is looking for a Senior Software Engineer to help design core functionalities in a high-performance sensor agent. The role requires expertise in Windows OS internals and support engineering skills. You will work on real-time telemetry solutions while managing technical support for enterprise clients globally. Ideal candidates have 3-5 years in technical support or software engineering and a degree in computer science. This fully remote position offers competitive compensation and the chance to work with AI technology.

Qualifications

• 3-5 years of experience in technical support or software engineering roles.
• Exceptional communication skills, calm under pressure.
• Experience with application development and troubleshooting.

Responsibilities

• Provide technical support for clients globally.
• Onboard and implement solutions for mid-market clients.
• Manage multiple escalations and prioritize responses.

Skills

Technical support engineering

CyberSecurity SaaS background

Scripting

API integration

Communication skills

Education

Bachelor's degree in computer science or related field

Job description

A leading cybersecurity solutions provider is looking for a Senior Software Engineer to help design core functionalities in a high-performance sensor agent. The role requires expertise in Windows OS internals and support engineering skills. You will work on real-time telemetry solutions while managing technical support for enterprise clients globally. Ideal candidates have 3-5 years in technical support or software engineering and a degree in computer science. This fully remote position offers competitive compensation and the chance to work with AI technology.