Support Engineer - Start up CyberSecurity SaaS - USA Remote

Sphere Digital Recruitment; New York (NY); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Great benefits

Work on cutting-edge software

Job summary

A leading cybersecurity solutions provider is looking for a Senior Software Engineer to help design core functionalities in a high-performance sensor agent. The role requires expertise in Windows OS internals and support engineering skills. You will work on real-time telemetry solutions while managing technical support for enterprise clients globally. Ideal candidates have 3-5 years in technical support or software engineering and a degree in computer science. This fully remote position offers competitive compensation and the chance to work with AI technology.

Qualifications

• 3-5 years of experience in technical support or software engineering roles.
• Exceptional communication skills, calm under pressure.
• Experience with application development and troubleshooting.

Responsibilities

• Provide technical support for clients globally.
• Onboard and implement solutions for mid-market clients.
• Manage multiple escalations and prioritize responses.

Skills

Technical support engineering

CyberSecurity SaaS background

Scripting

API integration

Communication skills

Education

Bachelor's degree in computer science or related field

Job description

Overview

Support Engineer- AI Powered CyberSecurity SaaS - $80,000 - $110,000 base salary + - Fully Remote

About the Role

A leading provider of workforce monitoring and insider risk management solutions—powered by advanced AI and behavioural analytics—is seeking a Senior Software Engineer to join the team focused on deep Windows OS internals. In this role, you will help design and develop the core functionality of a high-performance sensor agent that captures system-level activity across endpoints.

The role requires strong expertise in Windows kernel and user-mode development, and you\'ll work alongside a cross-platform engineering team contributing to a scalable, secure, and tamper-resistant solution that supports real-time telemetry and AI-driven insights.

What You\'ll Do

• Technical tier 1 and tier 2 Support for Enterprise level clients in the US as well as globally.
• Support client on technical support tickets both mid market as well as enterprise
• On boarding and Implementation - there will be some implementation mostly for mid market clients
• Build strong relationships with both internal teams as well as external
• Partner with internal teams to resolve issues for clients
• Managing multiple escalations, context-switch cleanly and proritize impact

What You\'ll Need

• 3-5 years of experience in technical support engineering or software engineering roles, with a focus on application development.
• Must come from a CyberSecurity SaaS background
• Bachelor\'s degree in computer science or a related field and/or equivalent practical experience.
• Proven ability to identify technical pain points in both our solutions and our customers\' implementations.
• Exceptional written and verbal communication: concise, structured updates, strong listening, empathetic, and calm under pressure.
• Proven ability to translate ambiguous customer reports into precise, testable problem statements.
• Due to certain security clearance requirements, you must be a US Citizen
• Experience with scripting, API integration, or light development (JavaScript, PowerShell, or similar).

Why Join?

You\'ll be part of a forward-thinking team building AI-powered technology that makes a real impact in productivity, compliance, and risk management. The organization offers competitive compensation, great benefits, and the chance to work on cutting-edge software used by customers worldwide.

Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don\'t forget to look at vacancies on our website and register as a candidate.

Richard Morris

Senior Manager

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.