Senior Cybersecurity Support Engineer

RippleMatch Inc.; Plano (TX); On-site; USD 100,000 - 165,000; Full time

Job summary

RippleMatch Inc. seeks a Technical Support Engineer focused on post-sales cybersecurity challenges. You will deliver expert-level assistance, perform root-cause analyses, and guide customers toward best practices to strengthen security postures.

You will own cases end-to-end, collaborate with cross-functional teams, and contribute to knowledge resources while maintaining strong relationships with executive stakeholders across accounts.

Qualifications

• Minimum of 5 years of network security experience.
• Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies.
• Extensive experience with troubleshooting Remote Access VPN solutions including IPsec, PKI & SSL.
• Ability to independently debug complex networks with mixed media and protocols.
• In-depth knowledge of networking operations - TCP/UDP, SNMP, IPv6, VLSM, CIDR, NAT; static, dynamic and PAT.
• Proficiency with network troubleshooting tools - Wireshark, GNS3.
• Strong grasp of authentication protocols - LDAP, TACACS+, Radius.
• The following are a plus: virtualization (AWS, Azure, VMWare, OpenStack); Windows/Mac/Linux; Python or Shell scripting; multi-vendor exposure.

Responsibilities

• Deliver expert-level technical assistance to top-tier customers with in-depth troubleshooting, configuration guidance, and best practice implementation.
• Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting and root-cause analysis.
• Act as a trusted advisor, communicating technical solutions to technical and executive stakeholders.
• Collaborate with cross-functional teams (Account, Sales, Marketing) to ensure a seamless customer experience.
• Drive quarterly business reviews and account reviews with tailored recommendations and risk mitigation strategies.
• Contribute to knowledge base with technical bulletins, training materials, and troubleshooting guides.

Skills

TCP/IP

LAN/WAN technologies

Routing protocols (BGP/OSPF/EIGRP)

Remote Access VPN troubleshooting

Packet flow analysis

Executive communication

Documentation / ticketing

Multi-vendor exposure

Training onboarding

Networking operations basics

Education

BS in computer science / information technology / computer engineering / related field

Tools

Wireshark

GNS3

Python scripting

Linux

Windows

Job description

RippleMatch Inc. seeks a Technical Support Engineer focused on post-sales cybersecurity challenges. You will deliver expert-level assistance, perform root-cause analyses, and guide customers toward best practices to strengthen security postures.

You will own cases end-to-end, collaborate with cross-functional teams, and contribute to knowledge resources while maintaining strong relationships with executive stakeholders across accounts.