Senior Cybersecurity Customer Success Manager (Remote)

Bazeta; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Job summary

Semperis is seeking a Customer Success Manager to join the Americas team. The role emphasizes building long-lasting client relationships, onboarding new customers, and ensuring successful implementation of Semperis solutions.

You will collaborate with Technical Delivery and Sales, drive health and expansion metrics, and develop scalable customer programs while aligning with product roadmaps.

Qualifications

• 3+ years’ experience in Customer Success roles in cybersecurity SaaS
• Ability to explain complex threats or product value to CISOs/CIOs
• Strong data storytelling and metrics-driven narrative skills

Responsibilities

• Design and manage success plans for a Book of Business of ~50 SMB customers
• Own customer health, satisfaction, retention, and growth targets
• Collaborate with Product Development to feedback customer insights
• Lead training sessions to ensure product adoption and impact

Skills

Customer Success

Executive communication

Cybersecurity domain knowledge

Account management

Storytelling with data

Tools

SFDC

Active Directory

Job description

Semperis is seeking a Customer Success Manager to join the Americas team. The role emphasizes building long-lasting client relationships, onboarding new customers, and ensuring successful implementation of Semperis solutions.

You will collaborate with Technical Delivery and Sales, drive health and expansion metrics, and develop scalable customer programs while aligning with product roadmaps.