Cybersecurity Customer Success Manager - SMB Growth

Semperis

Hoboken (NJ)

Hybrid

USD 90,000 - 130,000

Full time

6 days ago

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Job summary

Semperis is seeking a highly motivated Customer Success Manager to drive success for 50 SMB customers within our Americas team. You will collaborate with Product, Delivery, and Sales to maximize value, health, and renewals while translating complex security concepts into business outcomes.

You will lead onboarding, health checks, workshops, and expansion opportunities, with a strong emphasis on data-driven storytelling and executive communication.

Qualifications

3+ years’ experience as a Customer Success Manager or related role in a Cybersecurity SaaS company.
Executive presence and the ability to explain complex threats to CISOs, CIOs, architects, and analysts.
Storytelling with data using telemetry, risk scores and attack surface metrics.

Responsibilities

Design success plans for ~50 SMB customers from onboarding through renewal.
Monitor and report on customer health, retention, and growth targets.
Gather customer feedback for Product Development and relay insights to teams.
Lead training sessions to ensure product adoption and broad user engagement.
Maintain accurate customer records to enable personalized interactions across CS, Sales and Support.
Develop and execute ongoing customer development programs (health checks, upgrades, workshops).

Skills

Customer Success

Executive communication

Storytelling with data

Project management

Conflict resolution

Consultative selling

Tools

SFDC

Active Directory

Job description

You will lead onboarding, health checks, workshops, and expansion opportunities, with a strong emphasis on data-driven storytelling and executive communication.

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