Senior Cyber ITSM & Incident Lead

Invictus International; Chantilly (VA); On-site; USD 120,000 - 190,000; Full time

Job summary

Invictus International seeks a Service Maintenance Lead in Chantilly, VA to oversee enterprise cybersecurity services for the NRO. You will supervise Tier 1–4 maintenance, ensure SLAs/OLAs are met, and act as the senior technical authority for incident resolution and problem management across the contract.

The role requires a BS in CS/IT/Cyber and 5+ years in IT services with DoD clearance; active TS/SCI with CI polygraph is required. Contingent upon contract award; full‑time position.

Qualifications

• 5+ years of program management or equivalent experience delivering IT services and maintenance.
• Qualified for a DoD 8140 role (Cyber Workforce Developer/Executive Cyber Leader or IAM Level III).
• Active TS/SCI with CI polygraph is required.

Responsibilities

• Direct Tier 1-3 maintenance staff and coordinate with Tier 4 vendors for escalations, warranty, sparing and remediation.
• Monitor SLA/OLA results and drive corrective actions for adverse trends.
• Own incident, problem and change management in ServiceNow.
• Oversee lifecycle management, patching and recapitalization of cybersecurity services.

Skills

Program management

IT service operations

SLA/OLA governance

Education

Bachelor's degree in CS/IT/C Cybersecurity

Advanced degree (preferred)

Job description

Invictus International seeks a Service Maintenance Lead in Chantilly, VA to oversee enterprise cybersecurity services for the NRO. You will supervise Tier 1–4 maintenance, ensure SLAs/OLAs are met, and act as the senior technical authority for incident resolution and problem management across the contract.

The role requires a BS in CS/IT/Cyber and 5+ years in IT services with DoD clearance; active TS/SCI with CI polygraph is required. Contingent upon contract award; full‑time position.