Service Maintenance Lead

Invictus International; Chantilly (VA); On-site; USD 120,000 - 190,000; Full time

Job summary

Invictus International seeks a Service Maintenance Lead in Chantilly, VA to oversee enterprise cybersecurity services for the NRO. You will supervise Tier 1–4 maintenance, ensure SLAs/OLAs are met, and act as the senior technical authority for incident resolution and problem management across the contract.

The role requires a BS in CS/IT/Cyber and 5+ years in IT services with DoD clearance; active TS/SCI with CI polygraph is required. Contingent upon contract award; full‑time position.

Qualifications

• 5+ years of program management or equivalent experience delivering IT services and maintenance.
• Qualified for a DoD 8140 role (Cyber Workforce Developer/Executive Cyber Leader or IAM Level III).
• Active TS/SCI with CI polygraph is required.

Responsibilities

• Direct Tier 1-3 maintenance staff and coordinate with Tier 4 vendors for escalations, warranty, sparing and remediation.
• Monitor SLA/OLA results and drive corrective actions for adverse trends.
• Own incident, problem and change management in ServiceNow.
• Oversee lifecycle management, patching and recapitalization of cybersecurity services.

Skills

Program management

IT service operations

SLA/OLA governance

Education

Bachelor's degree in CS/IT/C Cybersecurity

Advanced degree (preferred)

Job description

Title: Service Maintenance Lead

Location: Chantilly, VA

US Citizenship Required: Yes

Clearance: Active TS/SCI with CI polygraph

Status: Full-time; contingent upon contract award

Description

Invictus, a Red River company, delivers technology and services supporting government and national security missions. We combine cleared mission expertise with enterprise engineering, technology partnerships and large-program execution in support of advanced modernization, cybersecurity, intelligence and systems integration. Our teams support complex operational environments across the U.S. and around the world, helping customers strengthen resilience, accelerate mission outcomes and deploy capabilities that meet demanding mission requirements. Learn more at www.InvictusIC.com.

Job Details

Invictus is seeking a Service Maintenance Lead to oversee operations and maintenance of enterprise cybersecurity services supporting the NRO. The Maintenance Lead oversees and coordinates maintenance performed by Tier 1-4 support entities and makes sure Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are consistently met. As the senior technical authority for break/fix operations, this role ensures seamless incident resolution and problem management across the contract.

Responsibilities

• Direct Tier 1, 2 and 3 maintenance staff and coordinate with Tier 4 vendor and product experts on escalations, warranty, sparing, bug fixes and remediation
• Monitor SLA/OLA and key performance indicator results; identify adverse trends and drive corrective action
• Own incident, problem and change management processes in the ITSM tool (ServiceNow), including incidents, requested items and requests for change
• Oversee lifecycle management, patching, reconfiguration and recapitalization to preserve and restore cybersecurity services
• Maintain system security posture through ongoing accreditation activities needed for a valid Authority to Operate
• Coordinate maintenance across geographically distributed CONUS and OCONUS sites and with site leads
• Lead root cause analysis on recurring outages and participate in anomaly response teams as directed
• Support 24x7 emergency response for outages and critical events

Requirements

• Bachelor's degree in Computer Science, Cybersecurity, IT or a related STEM field and one of the following: CISSP, CISM, CCISO, GCDA, Security+ CE, CySA+ or equivalent
• 5+ years of program management or equivalent relevant experience with IT services, including operations and maintenance
• Qualified for a DoD 8140 Category E role (Cyber Workforce Developer 751, Manager or Executive Cyber Leader 901, or IAM Level III)
• Active TS/SCI with CI polygraph

Desired Qualifications

• Experience within the NRO and its mission partner community
• Advanced degree and certifications in IT process improvement or capability frameworks (e.g., ITIL, COBIT, ISO, CISSP, Agile)
• ITIL 4 certification with hands-on incident and problem management experience
• Experience maintaining SIEM, endpoint security, perimeter and cross domain systems in a classified environment
• Experience managing SLA/OLA-driven service delivery with multiple service providers
• 5+ years of cybersecurity, SOC or cyber incident response experience

Equal Opportunity Employer/Veteran/Disabled