Cyber IT Services Lead – Incident, SLA & Change

invictusic; Chantilly (VA); Sur place; USD 120 000 - 150 000; Plein temps

Résumé du poste

Invictus, a Red River company, is seeking a Service Maintenance Lead in Chantilly, VA to oversee operations and maintenance of enterprise cybersecurity services for the NRO. You will coordinate Tier 1–4 staff, ensure SLAs and OLAs are met, and act as the senior technical authority for break/fix operations.

Responsibilities include overseeing incident, problem and change management in ServiceNow, lifecycle management, accreditation activities, and coordination across CONUS/OCONUS sites.

Qualifications

• Bachelor’s degree in CS/Cybersecurity/IT or related STEM field.
• 5+ years of program management or IT services experience.
• Active TS/SCI with CI polygraph.
• Qualified for DoD 8140 Category E role (Cyber Workforce Developer 751/Manager or Executive Cyber Leader 901; IAM Level III).

Responsabilités

• Direct Tier 1–3 maintenance staff and coordinate with Tier 4 vendor on escalations, warranty, sparing, bug fixes and remediation.
• Monitor SLA/OLA results; identify adverse trends and drive corrective action.
• Own incident, problem and change management in the ITSM tool (ServiceNow).
• Oversee lifecycle management, patching, reconfiguration and recapitalization to preserve and restore cybersecurity services.
• Maintain system security posture through ongoing accreditation activities needed for a valid Authority to Operate.
• Coordinate maintenance across CONUS and OCONUS sites with site leads.
• Lead root cause analysis on recurring outages and participate in anomaly response teams.
• Support 24x7 emergency response for outages and critical events.

Connaissances

Incident management

Program management

Leadership

SLA/OLA governance

Formation

Bachelor's degree in Computer Science, Cybersecurity, IT or related STEM field

Outils

ServiceNow

Description du poste

Invictus, a Red River company, is seeking a Service Maintenance Lead in Chantilly, VA to oversee operations and maintenance of enterprise cybersecurity services for the NRO. You will coordinate Tier 1–4 staff, ensure SLAs and OLAs are met, and act as the senior technical authority for break/fix operations.

Responsibilities include overseeing incident, problem and change management in ServiceNow, lifecycle management, accreditation activities, and coordination across CONUS/OCONUS sites.