Senior CX Transformation Consultant: Strategy & Insights
Frog
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Job summary
Capgemini Invent is seeking a Senior Consultant for frog’s Customer Experience Transformation team. The role focuses on transforming Customer Service and Marketing with strong analytical capabilities, delivering insights and strategic recommendations to clients.
The position requires experience across Marketing, Sales, and Service strategies, with the ability to travel up to 75% to client sites. You will work with cross-disciplinary teams to drive customer-centric transformation in a fast-paced
Qualifications
- Strategic thinker able to deliver high-impact results that enhance customer satisfaction and business value.
- Demonstrates analytical skills, business knowledge, and collaboration across cross-functional teams.
- Excellent written and oral presentation skills, fluent in English.
Responsibilities
- Conduct market & competitive analysis to identify trends and opportunities.
- Conduct qualitative and quantitative customer research to uncover needs and validate opportunities.
- Synthesize research into insights and client presentations to drive executive decision-making.
- Engage with clients through workshops, stakeholder interviews, and strategic discussions.
- Contribute to business development through research, proposals, and strategic recommendations.
Skills
Job description
Capgemini Invent is seeking a Senior Consultant for frog’s Customer Experience Transformation team. The role focuses on transforming Customer Service and Marketing with strong analytical capabilities, delivering insights and strategic recommendations to clients.
The position requires experience across Marketing, Sales, and Service strategies, with the ability to travel up to 75% to client sites. You will work with cross-disciplinary teams to drive customer-centric transformation in a fast-paced
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