Senior Consultant, AI-Driven Contact Center Transformation

Frog; Seattle (WA); Hybrid; USD 105,000 - 160,000; Full time

Job summary

Capgemini Invent frog practice seeks consultants to transform how organizations serve customers across voice, digital, and assisted channels. Lead or support workstreams, perform diagnostic work, and develop practical recommendations to improve customer experience and contact center economics.

The role emphasizes AI-driven solutions, collaboration across strategy, technology, data, and design, and building business cases supported by quantitative and qualitative analyses.

Job description

Capgemini Invent frog practice seeks consultants to transform how organizations serve customers across voice, digital, and assisted channels. Lead or support workstreams, perform diagnostic work, and develop practical recommendations to improve customer experience and contact center economics.

The role emphasizes AI-driven solutions, collaboration across strategy, technology, data, and design, and building business cases supported by quantitative and qualitative analyses.