Senior CX Strategy & Insights Leader (Remote)

Ladders; United States; Remote; USD 113,000 - 126,000; Full time

Job summary

Ladders is seeking a Sr. Customer Experience Manager (US) to lead customer experience research and measurement, turning insights into actions that improve stakeholder interactions. The role partners cross-functionally to influence decisions and drive data‑driven outcomes.

Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $113,000 – $126,000 annually. You will coach others, apply advanced analytics, and ensure CX work supports strategic priorities and

Qualifications

• 7 years of hands-on experience in marketing research and customer experience measurement.
• Ability to influence business objectives to enhance CX.
• Strong analytical skills with a data-driven approach.
• Apply insights to strategic and operational challenges.

Responsibilities

• Influence team members to adopt different perspectives and address objections.
• Oversee quantitative and qualitative research projects, providing direction and coaching.
• Resolve complex issues through in-depth data evaluation.
• Integrate best practices across disciplines and apply advanced technical skills.
• Ensure the quality and effectiveness of customer interactions for stakeholders.

Skills

Stakeholder influence

Data analysis

Data-driven decision making

Cross-functional collaboration

Education

Bachelor's degree in business, mathematics, or sciences

Tools

Excel

PowerPoint

Power BI

Job description

Ladders is seeking a Sr. Customer Experience Manager (US) to lead customer experience research and measurement, turning insights into actions that improve stakeholder interactions. The role partners cross-functionally to influence decisions and drive data‑driven outcomes.

Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $113,000 – $126,000 annually. You will coach others, apply advanced analytics, and ensure CX work supports strategic priorities and