Senior UX Researcher, Commerce

Hard Problems; United States; Remote; USD 173.000 - 203.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Paid holidays

Wellness time off

Oura Ring per tenure

Zusammenfassung

Oura is seeking an experienced User Researcher to lead holistic research across digital commerce and enterprise portals. You will design and run interviews, usability tests, card sorts and JTBD analyses, translating findings into actionable guidance for product teams.

You will synthesize insights with analytics, define journey maps, and create scalable research frameworks for cross-functional impact. This remote US role emphasizes collaboration, data privacy, and driving customer-centric

Qualifikationen

• 5+ years in end-to-end user research guiding product strategy.
• Experience evaluating digital commerce and B2B/enterprise SaaS platforms.
• Expert qualitative research: interviews, usability studies, synthesis, and distilling insights.
• Experience with AI-enabled research, recruitment, transcripts, and knowledge sharing.

Aufgaben

• Lead holistic user research initiatives spanning digital commerce and enterprise portals from scope to actionable guidance.
• Design and conduct interviews, usability evaluations, concept testing, card sorting and related qualitative methods.
• Synthesize findings into deliverables like journey maps, Jobs to Be Done, and friction maps.
• Integrate qualitative findings with analytics, experiments, and heuristic standards.
• Articulate themes to leadership and tie insights to product metrics; build scalable research operations.

Kenntnisse

User research

Qualitative research

Interviews

Usability studies

Synthesis

Journey mapping

Jobs to Be Done

Stakeholder facilitation

AI-enabled research

Tools

Transcript analysis

Behavior analytics

Experimentation tools

Research repositories

Jobbeschreibung

The role

Oura is a health technology company whose mission is to empower every person to own their inner potential. Its award-winning Oura Ring and connected app help millions of people worldwide gain deeper knowledge of their readiness, activity, and sleep quality, translating that data into daily insights and practical steps that inspire healthier lifestyles. The company is growing quickly and is committed to ensuring its team members have what they need to do their best work.

What you would do

You would spearhead holistic user research initiatives spanning digital commerce and enterprise portals, directing efforts from initial scope formulation through to strategic, actionable guidance. You would design and execute user interviews, usability evaluations, concept testing, card sorting, and a range of other qualitative evaluation techniques. You would collaborate closely with partners across the business to surface critical research priorities and ensure findings reach the right audiences. You would synthesize investigative work into impactful deliverables such as journey maps, entry point analyses, Jobs to Be Done frameworks, page-level goal definitions, and friction maps. You would assess user experiences by integrating qualitative findings with analytics metrics, experimentation outcomes, and heuristic standards. You would articulate themes effectively to leadership, tying customer motivations directly to overarching business and product metrics. You would also elevate internal research operations by building scalable frameworks, standardized templates, and lightweight workflows that streamline design validation decisions.

What they are looking for

You would bring five or more years of dedicated user research practice, with a proven history of guiding end-to-end studies that directly shape product strategy. A proven background evaluating digital commerce platforms alongside B2B, enterprise, SaaS, or complex web applications is required. Exceptional qualitative research mastery is essential, specifically in-depth interviews, usability studies, core synthesis, and the ability to distill key insights responsibly from small user cohorts. You would be expected to leverage modern AI-driven methodology, using cutting‑edge AI tools to streamline participant recruitment, session moderation, transcript analysis, research repositories, and knowledge sharing, while maintaining rigorous standards around data privacy, ethics, and study integrity. Deep expertise in customer journey mapping, Jobs to Be Done, page‑level objective definitions, heuristic reviews, and comprehensive experience audits is required. You would need to be adept at unifying qualitative insights with quantitative metrics, telemetry, and experiment results to form cohesive narratives. Outstanding workshop facilitation and communication abilities that build consensus across executive leadership and cross‑functional teams are expected. Practical exposure to centralized research repositories, behavioral analytics suites, experimentation tools, and scalable research operations is required, as is a track record of establishing or scaling a high‑impact research function within rapidly expanding organizations or agile startup environments. Experience researching health, wellness, digital health, healthcare, or wearable technology products is a nice‑to‑have, as is experience working across international markets and diverse user groups.

Working arrangements

This is a fully remote role based in the United States. There is a slight preference for candidates located in San Francisco, San Diego, or Boston. Oura is not considering candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, or Wisconsin. The role does not offer immigration sponsorship.

Pay and benefits

Compensation is determined on a market‑based, tiered approach according to the cost of labor in your geographic area. The salary ranges are: Region 1: $172,550 to $203,000; Region 2: $158,950 to $187,000; Region 3: $147,900 to $174,000. A recruiter can confirm which region applies to your location. Most offers will be closer to the starting end of the applicable range, with final pay determined by job‑related skills, experience, qualifications, work location, internal peer equity, and market conditions. Benefits include competitive salary, health, dental, and vision insurance, mental health resources, an Oura Ring of your own for the duration of your tenure, 20 days of paid time off, 13 paid holidays, 8 days of flexible wellness time off (all prorated for the fixed‑term period), and paid sick leave.