Senior CX Operations Engineer: AI-Driven Workflows & Automation

Quo; Oregon; Hybrid; USD 120,000 - 150,000; Full time

Job summary

Quo is a remote-first company redefining how customer experience is engineered. We’re seeking a Senior Operations Engineer, CX to design, build, and operate AI-powered systems that scale our support operations and improve customer outcomes.

You’ll work at the intersection of CX, Operations, Product, Engineering, and Data, leading complex initiatives from discovery through measurement, while shaping governance, runbooks, and best practices for a fast-growing, customer-centric platform.

Qualifications

• 5+ years of experience in operations engineering or related field.
• Proven ability to lead cross-functional initiatives end-to-end.
• Strong understanding of AI, automation, and system integrations.
• Experience with REST APIs and data workflows.

Responsibilities

• Lead high-impact operational initiatives from discovery to launch and measure outcomes.
• Design and maintain AI-enabled tools and workflows for CX operations.
• Translate processes into clear system logic and escalation paths.
• Collaborate with Product, Engineering, Data, and other teams.
• Define success metrics and assess AI/automation impact.
• Keep thorough runbooks and governance practices.

Skills

Operations engineering

AI & automation

REST APIs

Cross-functional collaboration

Project ownership

Systems thinking

Data-driven decisions

Tools

Retool

Zendesk

n8n

Gumloop

Workato

Zapier

Make

Job description

Quo is a remote-first company redefining how customer experience is engineered. We’re seeking a Senior Operations Engineer, CX to design, build, and operate AI-powered systems that scale our support operations and improve customer outcomes.

You’ll work at the intersection of CX, Operations, Product, Engineering, and Data, leading complex initiatives from discovery through measurement, while shaping governance, runbooks, and best practices for a fast-growing, customer-centric platform.