Senior CX Operations Engineer (AI & Automation)

Quo; Sacramento (CA); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Equity

Medical coverage

Lifestyle stipend

Flexible PTO

Job summary

Quo is a remote-first company redefining how small businesses connect with customers. The Senior Operations Engineer, CX will design and deploy AI-powered tools and workflows that improve customer support, automate end-to-end processes, and raise operational efficiency.

You will work at the intersection of CX, Operations, Product, Engineering, and Data, leading high-impact initiatives end-to-end with measurable outcomes.

Qualifications

• 5+ years in operations engineering, automation, or CX systems.
• Experience using AI/automation to ship business workflows.
• Owns complex initiatives from problem to measurable outcomes.
• Strong cross-functional communication across tech and business.
• REST APIs, webhooks, JSON, and system integrations.”],
• job_responsibilities_description([
• Independently identify and lead high-impact CX initiatives.
• Design and deploy AI-enabled tools and workflows.
• Translate processes into clear system logic and prompts.
• Build end-to-end automations using APIs/webhooks.
• Create LL-powered workflows for classification and routing.
• Partner with frontline teams to scale systems.
• Work with Product/Engineering/Data for requirements.
• Troubleshoot integrations and data flows.
• Define success metrics like resolution rate and CSAT.
• Document runbooks and governance.
• Stay updated on AI capabilities.

Responsibilities

• Independently identify, prioritize, and lead high-impact CX initiatives.
• Design, build, deploy, and maintain AI-enabled tools and workflows.
• Translate processes into system logic, prompts, and escalation paths.
• Use APIs and automation platforms to connect systems end-to-end.
• Build LL-powered workflows for classification, routing, and resolution.
• Partner with frontline teams to turn pain points into scalable tools.
• Collaborate with Product, Engineering, Data for requirements.
• Troubleshoot across integrations and data flows.
• Define success metrics like resolution rate and CSAT.
• Maintain documentation and governance practices.

Skills

AI workflows

REST APIs

LLM prompts

System integrations

Cross-functional

Automation

Problem solving

Tools

Retool

Zendesk

n8n

Gumloop

Workato

Zapier

Make

Job description

Quo is a remote-first company redefining how small businesses connect with customers. The Senior Operations Engineer, CX will design and deploy AI-powered tools and workflows that improve customer support, automate end-to-end processes, and raise operational efficiency.

You will work at the intersection of CX, Operations, Product, Engineering, and Data, leading high-impact initiatives end-to-end with measurable outcomes.