Senior CX AI & Automation Engineer

Quo, Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Quo, Inc. is hiring a Senior Operations Engineer, CX to design and optimize technology-enabled systems that power our customer experience operations.

You will lead cross-functional initiatives at the intersection of CX, Operations, Product, Engineering, and Data, delivering scalable and reliable automation solutions. You'll build AI-enabled tools, prompts, and workflows, integrate systems via APIs, and measure impact using key CX metrics.

Qualifications

• 5+ years of experience in operations engineering or related roles.
• Proven experience using AI and automation to improve workflows.
• Experience owning complex initiatives end-to-end.
• Ability to collaborate with technical and non-technical stakeholders.
• Strong systems thinking and REST API integrations.
• Understanding of LLM capabilities and AI evaluation.
• Experience with customer ops or high-volume environments preferred.

Responsibilities

• Lead high-impact operational initiatives from discovery through launch and iteration.
• Design, build, deploy AI-enabled tools, workflows, and automations for CX ops.
• Translate processes into system logic, prompts, and escalation paths.
• Use APIs and automation platforms to connect systems and automate end-to-end workflows.
• Develop LLМ-powered workflows for classification, routing, summarization, and resolution.
• Collaborate with frontline teams to turn pain points into scalable solutions.
• Define success metrics and measure AI/automation impact.
• Maintain runbooks and governance for owned solutions.
• Stay current on emerging AI capabilities and opportunities.

Skills

Operations engineering

AI automation

REST APIs

Cross-functional collaboration

LLM capabilities

Tools

Zendesk

Retool

Zapier

Workato

n8n

Gumloop

Job description

Quo, Inc. is hiring a Senior Operations Engineer, CX to design and optimize technology-enabled systems that power our customer experience operations.

You will lead cross-functional initiatives at the intersection of CX, Operations, Product, Engineering, and Data, delivering scalable and reliable automation solutions. You'll build AI-enabled tools, prompts, and workflows, integrate systems via APIs, and measure impact using key CX metrics.