Senior Operations Engineer, CX (Fully Remote)

Quo; United States; Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Equity

Extensive medical coverage

Monthly lifestyle stipend

Flexible PTO

Job summary

Quo is an AI-powered platform that unifies calls, texts, and customer data for small businesses. This remote-first company values speed, initiative, and practical problem solving.

We’re seeking an experienced Operations Engineer to design and build AI-enabled CX tools, lead key initiatives from discovery to iteration, and partner across teams to deliver scalable solutions. 5+ years preferred; strong AI/automation and REST/LLMs experience are a plus.

Qualifications

• 5+ years in operations engineering or related fields.
• Strong systems thinking and experience with AI and automation.
• Practical work with REST APIs and LLMs.

Responsibilities

• Design and build AI-enabled tools for CX operations.
• Lead high-impact initiatives from discovery to iteration.
• Partner cross-functionally for scalable technical solutions.

Skills

Operations engineering

Systems thinking

AI & automation

REST APIs

LLMs

Job description

• Design and build AI-enabled tools for CX operations.
• Lead high-impact initiatives from discovery to iteration.
• Partner cross-functionally for scalable technical solutions.

Requirements:

• 5+ years in operations engineering or related fields.
• Strong systems thinking and experience with AI and automation.
• Practical work with REST APIs and LLMs.
• Equity and extensive medical coverage.
• Monthly lifestyle stipend and flexible PTO.

Quo

Quo provides an AI-powered platform that brings calls, texts, and customer information together for small businesses. Trusted by more than 120,000 companies, it is remote-first with a fast-moving, determined culture.