Regional Customer Success & Relations Manager

Entergy Corporation

Natchez (MS)

Hybrid

USD 65,000 - 95,000

Full time

4 days ago

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Job summary

Entergy Mississippi, LLC in Natchez is seeking a Customer Service Manager I - II to manage a portfolio of commercial accounts, improve regional customer service, and promote electrification initiatives. You will lead account reviews, develop community relations, and coordinate with operations and engineering to ensure high satisfaction and sustainable outcomes.

The role requires a Bachelor's degree or 5+ years in related fields, with strong project management, communication, and public speaking

Qualifications

Bachelor's degree or 5+ years experience in customer service, engineering, or operations.
Strong project management and organizational skills required.
Excellent communication and public speaking abilities.

Responsibilities

Proactively build and maintain targeted relationships with political and key community constituents, influential civic/professional associations, and small business leaders in the region.
Coordinate the resolution of escalated customer issues across internal departments to provide seamless service.
Promote Entergy products and services while supporting electrification goals and sustainability objectives.
Lead public speaking and presentations in public forums and coordinate media relations when needed.