Retail Operations Domain Expert & Workflow Architect

Sycamore Labs, Inc.; Palo Alto (CA); Hybride; USD 180 000 - 240 000; Plein temps

Résumé du poste

Sycamore Labs, Inc. seeks a seasoned industry specialist to lead customer deployments in retail.

You will translate complex operational processes into precise specifications that engineers can build from, including decision points, authority, rules, and evidence requirements. You will work directly with Applied AI engineers in customer deployments, ensuring that outputs are production-ready specifications rather than generic advice.

Qualifications

• 10+ years in retail, consumer brands, e-commerce, or retail supply chain, owning or governing processes.

Responsabilités

• Serve as the domain authority on customer deployments in your industry, from discovery through production.
• Translate operational processes into precise specifications: decision points, roles, rules, thresholds, escalation, evidence requirements.
• Supply and maintain the rule corpus a workflow applies to, and mark which decisions must never be automated.
• Own the regulatory and control framing: which requirements apply, which body asks, and what evidence satisfies them.
• Build trust with customer operators, executives, and control functions as someone who has done their job.
• Feed patterns back to Product and Core AI so deployments inform platform capabilities.
• Help our commercial team evaluate opportunities in your industry.

Connaissances

Retail domain knowledge

Operational process governance

Stakeholder communication

Judgment on automation

Executive presence

AI-native mindset

Willingness to travel

Description du poste

Sycamore Labs, Inc. seeks a seasoned industry specialist to lead customer deployments in retail.

You will translate complex operational processes into precise specifications that engineers can build from, including decision points, authority, rules, and evidence requirements. You will work directly with Applied AI engineers in customer deployments, ensuring that outputs are production-ready specifications rather than generic advice.