Senior CX Insights & Analytics Platform Lead

6094-Johnson & Johnson Vision Care, Inc. Legal Entity; Jacksonville (FL); On-site; USD 140,000 - 190,000; Full time

Job summary

The Technical Lead, CX Insights & Analytics Platforms, will be located fully on site in Jacksonville, FL, and provide enterprise technical leadership for Qualtrics XM Discover and its analytics ecosystem. You will own architecture, data pipelines, security, governance, and model performance, translating business needs into scalable solutions and guiding analysts and partners to trusted customer insights.

This role requires strong collaboration with IT, security, data engineering, and vendors to

Qualifications

• Bachelor’s degree in CS/DS/IS/Engineering/Analytics or related field.
• 7+ years of experience in analytics platforms, data engineering, solution architecture, or related disciplines.
• Experience leading complex platform implementations in large enterprise environments.
• Hands-on experience with Qualtrics XM Discover or similar VOC/text analytics.
• Proficiency with Databricks, SQL, data pipelines, and data modeling.

Responsibilities

• Own Qualtrics XM Discover and its data ecosystem as technical owner.
• Define target architecture, roadmap, patterns, environments, and lifecycle strategy for CX analytics platforms.
• Design secure, scalable data integrations connecting customer interaction, survey, CRM, and operations data.
• Own production data integrity, health of connectors, observability, and governance.
• Lead design, validation, and QA of categorization, sentiment, and predictive models.
• Guide development of dashboards, APIs, and analytic workflows in Qualtrics XM Discover and BI tools.

Skills

Advanced Analytics

Analytical Reasoning

Business Intelligence

Data Analysis

Data Capturing

Data-Driven Decision Making

Data Modeling

Data Privacy Standards

Data Reporting

Detail-Oriented

Execution Focus

Process Oriented

Project Support

Requirements Analysis

SAS Programming

Workflow Analysis

Education

Bachelor’s degree in Computer Science, Data Science, Information Systems, Engineering, Analytics, or a related field

Tools

Qualtrics XM Discover

Databricks

SQL

Job description

The Technical Lead, CX Insights & Analytics Platforms, will be located fully on site in Jacksonville, FL, and provide enterprise technical leadership for Qualtrics XM Discover and its analytics ecosystem. You will own architecture, data pipelines, security, governance, and model performance, translating business needs into scalable solutions and guiding analysts and partners to trusted customer insights.

This role requires strong collaboration with IT, security, data engineering, and vendors to