CX Insights & Analytics Platform Lead

Johnson & Johnson Co.; Jacksonville (FL); On-site; USD 150,000 - 190,000; Full time

Job summary

Johnson & Johnson is seeking a Technical Lead, CX Insights & Analytics Platforms, to be based on site in Jacksonville, FL. The role leads the Qualtrics XM Discover ecosystem and guides data architecture, integration, and governance for enterprise CX analytics.

You will translate business needs into scalable solutions and mentor analysts across the data stack. The position requires strong experience with cloud data platforms, data pipelines, and BI tools, with a focus on security, privacy, and

Qualifications

• Bachelor’s degree or equivalent in a related field with strong analytics background.
• 7+ years of experience in analytics platforms, data engineering, or solution architecture in a large enterprise.
• Hands-on experience with Qualtrics XM Discover or similar VOC/text analytics platforms.
• Experience with Databricks, SQL, data pipelines, APIs, and data modeling.
• Knowledge of data security, privacy, retention, and production governance.
• Ability to lead cross-functional teams and communicate architecture to senior leaders.

Responsibilities

• Serve as technical owner for Qualtrics XM Discover and supporting data ecosystem.
• Define target architecture, roadmap, patterns, environments and lifecycle strategy for CX analytics platforms.
• Design secure, scalable data pipelines connecting CRM, survey, contact-center, and operational data.
• Own data integrity, observability, incident resolution, and production performance.
• Establish governance for data access, privacy, retention, and lineage.
• Guide development of dashboards, data products, APIs, and BI workflows.

Skills

Python

Scala

R

PySpark

Education

Bachelor’s degree in Computer Science, Data Science, Information Systems, Engineering, Analytics

Tools

Qualtrics XM Discover

Databricks

SQL

APIs

Job description

Johnson & Johnson is seeking a Technical Lead, CX Insights & Analytics Platforms, to be based on site in Jacksonville, FL. The role leads the Qualtrics XM Discover ecosystem and guides data architecture, integration, and governance for enterprise CX analytics.

You will translate business needs into scalable solutions and mentor analysts across the data stack. The position requires strong experience with cloud data platforms, data pipelines, and BI tools, with a focus on security, privacy, and