Senior CX Insights & Analytics Lead

IVANS Insurance Solutions; Chicago (IL); Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Holiday and Vacation Time

Health & Wellness Days

Birthday Bonus

Job summary

Applied Systems is seeking a Senior Business Insights Analyst to join the Business Operations team in a hybrid Chicago office. You will analyze data spanning customer experience, build reporting infrastructure, and surface insights to leadership to drive strategic decisions.

The role requires turning ambiguous problems into structured plans, with strong BI experience and a track record of delivering reporting solutions in CX/Support or Operations environments.

Qualifications

• Five+ years of experience in BI, data analytics, or related field.
• Ability to collect, model, and analyze large datasets and translate findings into actionable insights.

Responsibilities

• Identify opportunities to improve operations through data analysis and execute analytical projects.
• Partner with cross-functional teams to develop, enhance, and maintain reporting solutions and dashboards.
• Manage complex analytical initiatives with cross-functional collaboration to deliver results.

Skills

Data analytics

BI tools

Stakeholder collaboration

Problem solving

Communication

Excel

PowerPoint

Education

Bachelor's degree

Tools

Salesforce Service Cloud

Alteryx

Tableau

Power BI

Pendo

Job description

Applied Systems is seeking a Senior Business Insights Analyst to join the Business Operations team in a hybrid Chicago office. You will analyze data spanning customer experience, build reporting infrastructure, and surface insights to leadership to drive strategic decisions.

The role requires turning ambiguous problems into structured plans, with strong BI experience and a track record of delivering reporting solutions in CX/Support or Operations environments.