Senior CX & AI Transformation Lead for Navy Programs

ASI Government

Washington (District of Columbia)

On-site

USD 120,000 - 160,000

Full time

3 days ago

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Job summary

ASI Government is seeking a Senior Customer Experience & AI Transformation Consultant to drive AI-enabled organizational change for Navy priorities in the DC area, with travel within the DC Metro. The role connects customer experience with practical AI adoption, operating model design, and governance, collaborating with Navy leaders and ASI teams.

The successful candidate brings private-sector transformation experience and proficiency in CX, HCD, and AI-driven initiatives, with DoD experience

Qualifications

Bachelor's degree in business, organizational development, psychology, design, public policy, technology, data, or a related field.
At least 8 years of relevant experience in management consulting, strategy, organizational or digital transformation, customer experience, or a related field.
Demonstrated experience applying CX or human-centered design methods to complex services, processes, products, or organizations.
Applied experience supporting AI adoption or AI-enabled transformation (use-case identification, workflow redesign, governance, change, or implementation).
Meaningful private-sector experience with enterprise transformation, digital products, or adoption of emerging technology.
Experience independently leading a workstream and producing strong deliverables in an ambiguous, fast-moving environment.
Strong executive facilitation, client relationship, analytical, writing, and presentation skills.
Advanced proficiency with Microsoft PowerPoint, Word, and Excel, and sound judgment using AI-enabled productivity tools.
Ability to work regularly in person in Arlington/DC and travel locally as client needs require.
Ability to meet applicable DoD access and suitability requirements.

Responsibilities

Serve as day-to-day execution lead for an assigned Navy workstream, driving momentum across meetings, decisions, dependencies, and deliverables.
Build trusted relationships with Navy leaders and staff while collaborating with prime contractors and teammates; maintain a consistent in-person presence in Arlington/DC.
Bring structure to ambiguous problems and move work from concept through decision, pilot, and implementation planning.
Plan and conduct interviews, workflow observations, journey mapping, focus groups, and surveys to understand how Sailors, staff, and leaders experience current systems and processes.
Design and facilitate HCD workshops that surface friction points and produce prioritized, practical solution concepts.
Synthesize qualitative and quantitative evidence into clear findings, recommendations, and measures of experience improvement.
Help leaders develop a business-led AI strategy and use-case portfolio tied to mission priorities, user needs, and measurable value.
Identify and assess high-value capabilities such as journey analytics, AI-supported feedback analysis, and workflow augmentation.
Translate private-sector AI transformation practices into recommendations that account for Navy operating realities, data constraints, cybersecurity, and acquisition requirements.
Support business cases, responsible AI controls, human-in-the-loop practices, pilots, and plans for adoption and enterprise scale.
Assess roles, decision rights, governance forums, and performance routines across a complex, federated organization.
Support future-state operating model and process design, including accountability, escalation paths, and implementation roadmaps.
Apply business process reengineering, Lean, and HCD methods to simplify workflows and design measurable, AI-enabled future-state processes.
Develop stakeholder, communication, training, and AI literacy approaches that help teams adopt new ways of working.