Senior Customs Brokerage Operations Manager

FNS Customs Brokers, Inc.; Carson (CA); On-site; USD 110,000 - 135,000; Full time

Job summary

FNS Customs Brokers, Inc. in Carson, CA seeks a seasoned customs brokerage leader to oversee the department, manage the team of entry writers, and drive KPIs while ensuring strict compliance with U.S. regulations.

You will drive the entire import clearance workflow, maintain broker relationships, audits, and client communications, and continuously improve processes and staffing to meet growing demand. The role requires strong leadership, regulatory expertise, and bilingual ability in Korean and

Qualifications

• 7+ years in customs brokerage or international trade operations, with 2-3+ years in a managerial role.
• Proven knowledge of U.S. customs laws and regulations (19 CFR, HTS classifications, PGAs).
• Bilingual in Korean and English is required.

Responsibilities

• Lead and oversee the customs brokerage department including the team of entry writers, ensuring that operational goals and KPIs are met.
• Manage the entire import clearance workflow: from customs entries and ISF filings to broker relationships, audits, billing, and client communications.
• Ensure compliance with all applicable U.S. customs regulations, partner government agencies, trade policies, and company SOPs.
• Review and improve department processes: work distribution, quality control, performance measurement and continuous improvement.
• Train, coach, and evaluate team members, manage staffing, workflow capacity, and performance metrics.
• Act as escalation point for complex or high-risk shipments, broker disputes, compliance issues, and audit findings.
• Partner with Sales, Operations, Finance, and Legal teams to support new account onboarding, client growth, and service delivery.
• Maintain and enhance customs clearance systems, reporting tools, data analytics, and entry tracking.
• Provide regular management reports on department performance, cost control, and compliance status.

Skills

Leadership & people management

Regulatory compliance

Data analysis

Excel

Communication skills

Bilingual: Korean & English

Education

Bachelor’s degree in Business Administration / International Trade / Logistics

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

FNS Customs Brokers, Inc. in Carson, CA seeks a seasoned customs brokerage leader to oversee the department, manage the team of entry writers, and drive KPIs while ensuring strict compliance with U.S. regulations.

You will drive the entire import clearance workflow, maintain broker relationships, audits, and client communications, and continuously improve processes and staffing to meet growing demand. The role requires strong leadership, regulatory expertise, and bilingual ability in Korean and