Senior Customs Broker & Back-Office Leader

DATAMARK, Inc.; El Paso (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health care

401k

Life insurance

Paid time off

Disability coverage

Professional growth

Wellness resources

Job summary

DATAMARK, Inc. seeks an experienced Back Office Manager to lead a high-performing back-office operation supporting customs processing activities in El Paso. You will ensure day-to-day production aligns with client SLAs, regulatory requirements, budgets, and profitability targets.

The role requires deep customs brokerage expertise, active U.S. Customs Broker License, and strong leadership to mentor managers and coordinate with clients and customs stakeholders.

Qualifications

• Minimum 8 years of back-office or operations experience.
• Minimum 2 years of management experience.
• Active U.S. Customs Broker License.
• Bachelor's Degree preferred.
• Strong proficiency with Microsoft Office.

Responsibilities

• Lead designated customs back-office operations to meet or exceed gross margin and profitability targets.
• Ensure all customs-related processing activities are performed accurately and in compliance with CBP regulations and client requirements.
• Provide operational oversight and guidance on customs documentation, classification, entry processing, and related activities.
• Maintain awareness of regulatory changes and implement process updates as necessary.
• Partner with internal and external stakeholders to address compliance concerns and client requirements.
• Direct production teams to achieve SLAs, compliance requirements, and contractual obligations.
• Manage budgets, staffing plans, and operational resources to support business objectives.
• Monitor KPIs and present results to executive leadership and clients.
• Develop and mentor Assistant Managers, Supervisors, and production staff for growth opportunities.
• Conduct performance evaluations and provide coaching and development plans.
• Serve as an operational resource to support business continuity.

Skills

Back-office leadership

Customs processing

Regulatory compliance

Budget management

Team management

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

DATAMARK, Inc. seeks an experienced Back Office Manager to lead a high-performing back-office operation supporting customs processing activities in El Paso. You will ensure day-to-day production aligns with client SLAs, regulatory requirements, budgets, and profitability targets.

The role requires deep customs brokerage expertise, active U.S. Customs Broker License, and strong leadership to mentor managers and coordinate with clients and customs stakeholders.