Sr. Customer Technical Architect

LogicMonitor; Virginia (MN); On-site; USD 140,000 - 170,000; Full time

Job summary

LogicMonitor is seeking a Senior Customer Technical Architect to empower global enterprises to unlock the full potential of our AI-first hybrid observability platform. You will partner with Customer Experience and Sales to remove technical barriers and guide customers toward successful outcomes in managing critical IT infrastructure.

In this pivotal role you will design scalable solutions, provide expert guidance on architecture and technology choices, conduct POCs for new features, and lead

Responsibilities

• Act as the primary technical point of contact for customers, building strong relationships.
• Translate customer needs into technical requirements for the LM platform.
• Collaborate with sales, account management, and product to align LM solutions with customer goals.
• Design scalable and robust technical solutions and maintain architecture documentation.
• Provide expert advice on best practices, solution architecture, and technology choices.
• Conduct POCs to test new features released by PDE.
• Troubleshoot and resolve complex technical issues beyond standard support.
• Lead Best-Practices training sessions and enable customer teams with essential skills.
• Gather customer feedback to inform PDE roadmap and coordinate with PDE.

Skills

Customer engagement

Technical strategy development

Solution design and architecture

Technical advisory

Technology evaluation

Troubleshooting and support

Customer training and enablement

Feedback loop with PDE

Job description

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

To learn more about life at LogicMonitor, check out our careers page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you'll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you'll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure.

Here's a closer look at this key role:

Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.

Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.

Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.

Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.

Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE.

Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.

Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills.

Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure