SENIOR CUSTOMER SUPPORT SPECIALIST - Information Technology

Tarrant County College; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health plans

Retirement benefits

Paid holidays

Wellness program

Job summary

Tarrant County College is seeking an IT Support Specialist to identify and resolve PC-based problems and maintain PC configurations. You will work independently on routine installations and assist with larger, complex setups.

Responsibilities include taking Help Desk calls, providing on-site and remote support, configuring software/hardware, managing user accounts and security, monitoring systems, performing wiring and equipment moves, and training end users on basic IT usage.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of one (1) year experience in information services.

Responsibilities

• Accepts Help Desk calls from users and provides telephone and on-site technical support to troubleshoot and fix PC system and application problems or routes the user to the appropriate personnel for problem resolution.
• Analyzes and resolves PC user problems by telephone, remote connections, and on-site. Also installs, configures, and maintains software and hardware.
• Manages network accounts and securities for all county computer users and computers by assigning security profiles while following procedures established by Technical Services including establishing, maintaining, and monitoring all LOG-ON identifications and access rules, defining specific access to network files, database management systems, and monitoring environment for security violations.
• Uses system monitors to detect problems in the network or operating system that could affect system availability and advises appropriate Technical Services personnel
• Performs small scale wiring projects and schedules and performs equipment installations, relocations and removals
• Provides end users with technical training on the basic functionality of software, hardware and Internet use. Advises end users on software and hardware purchases and/or upgrades that are within budget.
• Assists with installs of new software releases, system upgrades and patches
• Performs all other related duties involved in the operation of the IT Department as assigned or required.

Skills

Help desk

Telephone support

On-site support

Network security

System monitoring

Wiring installations

End-user training

Software upgrades

Education

Bachelor’s degree

Tools

Active Directory

Job description

Summary

Identify, analyze and solves business problems through the analysis and testing of potential PC-Based solutions. Work independently on the maintenance and troubleshooting of current PC configurations. Assist Senior Support Specialist with large and/or complex installations.

• Accepts Help Desk calls from users and provides telephone and on‑site technical support to troubleshoot and fix PC system and application problems or routes the user to the appropriate personnel for problem resolution.
• Analyzes and resolves PC user problems by telephone, remote connections, and on‑site. Also installs, configures, and maintains software and hardware.
• Manages network accounts and securities for all county computer users and computers by assigning security profiles while following procedures established by Technical Services including establishing, maintaining, and monitoring all LOG-ON identifications and access rules, defining specific access to network files, database management systems, and monitoring environment for security violations.
• Uses system monitors to detect problems in the network or operating system that could affect system availability and advises appropriate Technical Services personnel
• Performs small scale wiring projects and schedules and performs equipment installations, relocations and removals
• Provides end users with technical training on the basic functionality of software, hardware and Internet use. Advises end users on software and hardware purchases and/or upgrades that are within budget.
• Assists with installs of new software releases, system upgrades and patches
• Performs all other related duties involved in the operation of the IT Department as assigned or required.

Minimum Requirements

Bachelor’s degree or equivalent combination of education and experience. Requirements can be met with any combination of related experience or education. Minimum of one (1) year experience in information services. Driving may be required. Must have a valid and current driver’s license.

Summary

Identify, analyze and solves business problems through the analysis and testing of potential PC-Based solutions. Work independently on the maintenance and troubleshooting of current PC configurations. Assist Senior Support Specialist with large and/or complex installations.

Essential Duties And Responsibilities

• Accepts Help Desk calls from users and provides telephone and on‑site technical support to troubleshoot and fix PC system and application problems or routes the user to the appropriate personnel for problem resolution.
• Analyzes and resolves PC user problems by telephone, remote connections, and on‑site. Also installs, configures, and maintains software and hardware.
• Manages network accounts and securities for all county computer users and computers by assigning security profiles while following procedures established by Technical Services including establishing, maintaining, and monitoring all LOG-ON identifications and access rules, defining specific access to network files, database management systems, and monitoring environment for security violations.
• Uses system monitors to detect problems in the network or operating system that could affect system availability and advises appropriate Technical Services personnel
• Performs small scale wiring projects and schedules and performs equipment installations, relocations and removals
• Provides end users with technical training on the basic functionality of software, hardware and Internet use. Advises end users on software and hardware purchases and/or upgrades that are within budget.
• Assists with installs of new software releases, system upgrades and patches
• Performs all other related duties involved in the operation of the IT Department as assigned or required.

Minimum Requirements

Bachelor’s degree or equivalent combination of education and experience. Requirements can be met with any combination of related experience or education. Minimum of one (1) year experience in information services. Driving may be required. Must have a valid and current driver’s license.

Physical Demands And Work Environment & Other Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Requirements can be met with any combination of related experience or education.
• Minimum of one (1) year experience in information services.
• Driving may be required.
• Must have a valid and current driver’s license.

Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long‑term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.

• Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Smith at [phone].