IT SUPPORT SPECIALIST

Benton County Government; Bentonville (AR); On-site; USD 42,000 - 52,000; Full time

Job summary

Benton County Government is seeking an IT support technician in Bentonville, AR. The role focuses on assisting users with hardware and software, providing guidance on software/hardware choices, and maintaining IT equipment inventory.

The position requires a degree in Information Systems or related field, or 3–5 years of field PC networking experience, plus Comptia A+ certification. Strong customer service and problem-solving skills are essential.

Qualifications

• Working knowledge of Microsoft network based computer systems.
• College degree in Information Systems or related field or 3–5 years experience as a field PC technician in a networking environment.
• Comptia A+ certification is required.

Responsibilities

• Assist computer users with routine hardware troubleshooting.
• Assist computer users with software support for Microsoft Windows Desktop, Word, Excel, Outlook and Internet Explorer.
• Provide recommendations to county offices for software and hardware solutions.
• Assist computer users with software support of custom and canned applications.
• Provide hardware troubleshooting and repair for PCs, printers, network devices, cabling and peripherals.
• Provide training to computer users on supported network based software applications.
• Install PC equipment and software as well as network related equipment and software.
• Maintain accurate inventory of all IT equipment.

Skills

Microsoft Windows Desktop

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Internet Explorer

Hardware troubleshooting

Network devices

Cabling

Education

College degree in Information Systems or related field

Comptia A+ certification

3–5 years field PC technician in networking

Job description

SUMMARY:

The Information Technology (IT) Department is responsible for servicing the technology needs of every county office and department. The elected official residing over the county offices have the legal responsibility to ensure the accuracy and availability of the automated information regarding their respective offices. The IT Department serves as a central, shared support service for the officials, providing a standard, secured, cost-efficient and managed environment by a team of technology professionals.

Some county computer systems are designed to maintain highly sensitive and confidential information. A criminal history search is conducted by law enforcement investigators prior to employment and at any time deemed necessary during employment, to satisfy security requirements.

Each IT employee must be a friendly and knowledgeable customer-service oriented person that exhibits patience and skilled abilities to assist others. All employee interactions and activities must comply with policies and regulations set forth by county, state and federal guidelines and/or statutes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

Assist computer users with routine hardware troubleshooting.

Assist computer users with software support for the following set of standard applications: Microsoft Windows Desktop, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Internet Explorer

Provide recommendations to county offices for software and hardware solutions.

Assist computer users with software support of custom and canned applications.

Provide hardware troubleshooting and repair for: personal computers, printers, network devices, cabling and peripherals.

Provide training to computer users on all supported network based software applications.

Install personal computer equipment and software as well as network related equipment and software.

Maintain accurate inventory of all equipment for the Information Technology department.

EDUCATION and/or EXPERIENCE:

The applicant must have working knowledge of Microsoft network based computer systems. Furthermore, a college degree in Information Systems or related field or 3 to 5 years experience as a field PC technician in a networking environment, and a Comptia A+ certification is required.

OTHER SKILLS and ABILITIES:

This position requires a significant amount of problem solving skills and customer support. It will be necessary to assist technology users through training, explanation and troubleshooting. A sound understanding of basic automation techniques and people skills is required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently sit; talk; hear; and use hands and fingers to handle or feel objects. Also, the employee must occasionally stand, walk, stoop, kneel, or crouch, and reach with hands and arms. Specific vision abilities required by this job include close vision and the need to view a computer screen for extended periods of time.

The employee must occasionally be required to lift up to 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. There will be frequent travel to and from remote county offices.