Application Support Administrator

ECS; Huntsville (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

Everforth ECS in Huntsville, AL is seeking an Application Support Administrator to assist agents and analysts with mission-critical software and IT services, including access management and end-user support. The role involves shift work and an on-call rotation, including weekends and holidays, with flexibility required to align with operational needs.

You will document issues, draft SOPs, and support secure operation of investigative applications.

Qualifications

• Requires Top-Secret clearance with SCI/CI-Poly eligibility for contract compliance.
• 1+ year of experience supporting application personnel.
• Strong documentation accuracy and attention to detail.
• Entry-level with prior technical support in a business environment.
• Good interpersonal skills and collaboration abilities.
• Basic IT Service Management concepts and processes.

Responsibilities

• Install investigative/analysis applications and manage end-user access requests.
• Provide guidance and training on access issues, navigation, and errors.
• Monitor applications across platforms using IP Monitor.
• Escalate and coordinate with vendors to resolve problems.
• Handle IT queries via multiple channels (phone, self-service).
• Offer expert technical support to users with varying skill levels.
• Document diagnostics in tickets and draft SOPs.
• Demonstrate awareness of information security policies and procedures.
• Maintain after-hours on-call roster.

Skills

Top-Secret Clearance

Application support experience

Problem solving

Attention to detail

Entry level support

Interpersonal skills

ITSM basics

Education

Bachelor's degree or equivalent experience

Windows Server 2012 certification

MCP/MCSA/MCP certifications

Tools

Windows Server 2012

MSCA

MCP

VCP5

Job description

Everforth ECS is seeking an Application Support Administrator to work in our Huntsville, AL office.

Join our team and contribute to supporting the world's premier law enforcement organization, aiding those who ensure our safety. In this role, you will play a crucial part in assisting agents, analysts, and professionals with the technology essential for combating terrorism, espionage, cyber threats, and major criminal activities. We are looking for candidates dedicated to delivering high-quality service, providing courteous and accurate technical assistance in a timely, efficient, and professional manner. This position involves tasks related to the implementation, integration, and support of computer systems in a mission-critical response operations environment.

This role involves a shift work schedule and an on-call rotation, including weekends and holidays. Candidates must be flexible in their availability. While we make every effort to accommodate individual preferences, it's essential to understand that specific shift requests are not guaranteed and are assigned based on operational needs. Therefore, candidates should be prepared to work various shifts as dictated by based on operational needs as determined by management.

Key Responsibilities

• Install investigative and analysis applications and manage requests for end-user access.
• Offer guidance and training to end-users on access denial, application navigation, and technical errors.
• Utilize IP Monitor to monitor the functionality and efficiency of investigative and analysis applications across various platforms.
• Report issues to application vendors and collaborate with vendors to resolve problems.
• Handle customer IT queries through multiple channels (phone, self-service, etc.).
• Provide expert technical support to customers with varying levels of computing skills.
• Document comprehensive diagnostic details in tickets after troubleshooting.
• Draft Standard Operating Procedures (SOPs).
• Demonstrate basic knowledge of information security policies and procedures.
• Maintain an afterhours on-call roster.

Required Skills

• Current Top-Secret Clearance with the ability to obtain SCI/CI-Poly if required for contract compliance.
• 1+ years of experience supporting application personnel.
• Intermediate problem analysis and problem-solving skills.
• Strong attention to detail and accuracy in documentation.
• Entry level with some previous experience in providing technical support in a business environment.
• Strong interpersonal skills.
• Basic understanding of IT Service Management processes.

Desired Skills

• Bachelor's Degree or equivalent experience and/or technical certifications.
• Computing Environment certification: Windows Server 2012, MSCA, MCP, VCP5, etc.
• ITIL Foundations certification

We Value

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

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ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Meet the challenge. Make a difference with Everforth ECS!