Sales Engineer (Texas)

Remote; San Francisco (CA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Full-time opportunity

Remote — based in TX

Travel up to 60%

Commission plan

Robust benefits

Paid time off

401k match

Employee referrals

Job summary

Tenna is seeking an experienced Sales Engineer to support the Sales Team, deliver product demonstrations, and act as the SME for our platform. You will tailor demo environments, answer technical questions, and collaborate with Customer Success, Engineering, and Product to ensure success across the sales cycle.

This role requires a consultative mindset, a strong service orientation, and the ability to travel up to 50%.

Qualifications

• 5+ years' experience in a Sales Engineer or pre-sales role.
• 5+ years' experience providing technical support within a SaaS environment.
• Experience working in construction technology is a plus.
• Experience in a technical, production-driven environment.
• Bachelor's Degree in Business, Marketing, Computer Science, or related field preferred.
• Strong experience with Salesforce, Help Scout, HubSpot or similar programs.
• Self-motivated with a service orientation and
• Strong analytical curiosity and problem-solving abilities.
• Solid computer skills (MS Office, Excel, PowerPoint).
• Ability to travel up to 50%.

Responsibilities

• Provide technical sales support across the sales cycle, including product demonstrations.
• Answer prospective customer questions and convey the platform's technical capacities.
• Build and maintain software demonstration environments per specifications.
• Use a consultative approach to understand and address customer pain points.
• Collaborate with Customer Success to address technical support questions.
• Work with Engineering and Product to stay updated on platform changes and issues.
• Be aware of product roadmap, hardware products, and new feature rollouts.
• Serve as SME on platform features and functionalities.
• Lead internal product training and onboarding for new Sales and Customer Success Reps.
• Collaborate with Marketing to refine technical presentations and materials.
• Evaluate current Sales and Customer Success strategies and suggest adjustments.
• Liaise with Executive Leadership on training, strategy, and roadmap.
• Perform ad hoc reporting and maintain Salesforce and HubSpot databases.

Skills

Sales engineering

SaaS experience

Construction tech

Customer service orientation

Analytical thinking

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Help Scout

Job description

Position Description

Tenna is searching for an experienced Sales Engineer to support our Sales Team. In this pivotal role, you'll be at the forefront of our sales efforts, providing strategic sales support throughout the entire sales cycle, including impactful product demonstrations and negotiations. You'll be the go-to expert, answering prospective customer questions precisely while maintaining software demonstration environments tailored to specifications. By using a consultative approach, you'll gain a deep understanding of our prospective customers' pain points and effectively address their needs. Additionally, you'll collaborate closely with various internal teams, including Customer Success, Engineering, and Product. As the Subject Matter Expert (SME) on Tenna's platform, you'll lead internal product training, ensuring that our Sales and Customer Success teams are well-equipped to excel and advise on our offerings. If you're ready to make an impact and be a key player in our growth journey, this might be your perfect role.

Why Tenna?

At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform.

Important - We are only considering candidates currently living in or willing to relocate to Texas.

Your Responsibilities

• Provides technical sales support to the Sales Team by actively participating in all aspects of the sales cycle, including product demonstrations.
• Answers prospective customer questions and fully conveys the technical capacities of our platform.
• Builds and maintains software demonstration environments per specifications.
• Employs a consultative approach to better understand and address prospective customers' pain points.
• Works with Customer Success to field and address technical support questions from existing customers as needed.
• Collaborates cross-functionally with Engineering and Product to stay abreast of all platform-specific changes and resolve customer issues.
• Is aware of our product roadmap, our hardware products, and new feature rollouts.
• Serves as the company’s SME on platform-specific features and functionalities.
• Leads all product-specific support and training internally.
• Onboard all newly hired Sales and Customer Success Reps onto the platform.
• Certifies and signs off on all internal training programs once complete.
• Collaborates with Marketing to revise technical presentations and materials.
• Evaluate our current Sales and Customer Success strategies, recommending adjustments when needed.
• Liaises with Executive Leadership on internal training, strategy, and product roadmap.
• Works on ad hoc reporting as needed.
• Assists with maintaining Salesforce and HubSpot databases.

Qualifications

• 5+ years' experience in a Sales Engineer or pre-sales role.
• 5+ years' experience providing technical support within a SaaS environment.
• Experience working within construction technology or the construction industry is an absolute plus.
• Experience working in a technical, production-driven environment.
• Bachelor's Degree in Business, Marketing, Computer Science, or a related field is preferred.
• Strong experience with Salesforce, Help Scout, HubSpot, or similar programs preferred.
• A self-motivated and adaptable person with a strong service orientation and a "do what it takes" attitude.
• Strong, active analytical curiosity and creativity, as well as flexible critical thinking and problem-solving abilities.
• Solid computer skills (Microsoft Office, Excel, PowerPoint, etc.).
• Ability to flexibly travel 50% as business dictates.
• Ability to prioritize and multitask in a fast-paced environment.
• Positive attitude with a strong desire to learn and stay abreast of changes to our platform.

Benefits, Perks, & Additional Information:

• Full-time opportunity
• Location: Remote – must be based in or willing to relocate to Texas.
• Travel required, up to 60%.
• Competitive compensation package and commission plan offered.
• Robust, low-cost benefit packages are offered.
• Benefit coverage begins on the first date of employment.
• Paid Time Off and Volunteer Time Off are offered.
• Dependent Care offered.
• 401k match.
• Employee referral bonuses.