Senior Customer Support Representative

Highmark Health; Washington (District of Columbia); Remote; USD 125,000 - 150,000; Full time

Job summary

A leading healthcare company is seeking a Senior Customer Support Representative to provide exemplary service to customers regarding billing inquiries and service requests. This remote full-time position requires strong communication skills, relevant experience, and a commitment to meeting performance metrics in a customer-oriented environment.

Qualifications

• 5-10 years of relevant, progressive experience in customer support.
• Experience with billing inquiries and service requests.

Responsibilities

• Responds to members and providers accurately and promptly.
• Manages multiple production-oriented tasks.
• Ensures service levels and performance metrics are met.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma / GED

Job description

Thank you for your interest in employment at a Highmark Health company. Highmark Health uses an online application process. If you participate in the online application process through this Workday site, your personal information will be collected, including but not limited to data such as your resume, education, contact information, address, city, postal code, country, phone number, email address, IP address, and any other personal information you choose to provide. We will inform you how this data will be used and where it is processed. Your consent to use the data for purposes outlined in the Highmark Health Data Protection Statement and GDPR Data Protection Consent for Job Applicants will be requested, along with other permissible purposes.

Senior Customer Support Representative

This position is remote, with locations in PA, MD, WA, NC, and LA, and is a full-time role posted 2 days ago (Job ID: J265829).

Company :

Highmark Inc.

Job Description :

GENERAL OVERVIEW:

Provides new and existing customers with the best possible service regarding billing inquiries, service requests, suggestions, and complaints.

Assists the department in meeting quality and production standards. Responds to members, providers, group administrators, and producers in an accurate and timely manner, ensuring service levels and performance metrics are achieved.

ESSENTIAL RESPONSIBILITIES:

• Responds to members, providers, group administrators, and producers promptly and accurately.
• Manages multiple production-oriented tasks and responsibilities.
• Ensures service levels, metrics, and performance guarantees are met.
• Performs other duties as assigned.

QUALIFICATIONS:

Minimum

• High School Diploma / GED
• 5-10 years of relevant, progressive experience

Preferred

• None

Disclaimer: This job description provides a general overview of duties and responsibilities and may not include all tasks required for this role.

Compliance: Employees must adhere to the company's ethical, legal, and behavioral standards, including HIPAA, privacy policies, and data security guidelines.

Pay Range:

Minimum: $20.31

Maximum: $29.53

Base pay depends on qualifications, experience, contributions, internal equity, market, and location. Salary ranges may vary by geographic location.

Highmark Health values diversity and prohibits discrimination based on protected categories. For accessibility assistance or accommodations, contact HR Services at [e-mail].