Senior Customer Support & Escalations Specialist

Trulieve; Clearwater (FL); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Trulieve is hiring a Senior Customer Service Representative in a hybrid role based in Clearwater, FL. You will handle inbound calls from patients, retail stores, and internal departments, assisting with escalations and research to improve the customer experience.

The role requires strong communication, problem-solving, and a customer-first mindset. Evening/weekend shifts and a comprehensive benefits package are included.

Qualifications

• 1+ year of customer service experience preferred.
• Call center experience is a plus.
• Bilingual Spanish is advantageous.

Responsibilities

• Provide world-class customer service with a focus on top-quality interactions.
• Educate customers and employees on products, prices, and promotions.
• Assist stores and customers by processing orders for delivery or pickup.
• Document interactions clearly and follow management schedules.

Skills

Customer service

Communication

Problem solving

Multitasking

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Trulieve is hiring a Senior Customer Service Representative in a hybrid role based in Clearwater, FL. You will handle inbound calls from patients, retail stores, and internal departments, assisting with escalations and research to improve the customer experience.

The role requires strong communication, problem-solving, and a customer-first mindset. Evening/weekend shifts and a comprehensive benefits package are included.