Senior Customer Success Technical Advisor

Jobtailor; Irving (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor is seeking a seasoned Customer Success professional to drive adoption of Vision One capabilities and ensure customers maximize their investment. You will develop adoption plans, analyze usage data, and serve as a trusted advisor aligning security goals with platform capabilities.

In this role, you will lead onboarding, conduct value realization sessions, and run adoption workshops to accelerate time-to-value for customers in a fast-paced, security-focused environment.

Qualifications

• Five+ years of technical experience in customer-facing security or post-sales engineering roles.
• Strong foundation in security operations, endpoint and cloud security, identity, networking, or related domains.
• Ability to translate usage data into actionable adoption plans.
• Hands-on experience with SaaS security tools or cybersecurity platforms.
• Excellent communication and relationship-building skills.
• Industry certifications such as Security+, CISSP, AWS/Azure, or Kubernetes are a plus.

Responsibilities

• Drive adoption of the customer’s Vision One capabilities and ensure full utilization of purchased features.
• Develop and execute capability-specific adoption plans to move customers up the maturity curve.
• Analyze usage telemetry to identify adoption gaps, blockers, and high-impact opportunities.
• Serve as a trusted technical advisor aligning platform capabilities with operational and security goals.
• Lead onboarding activities to achieve fast time-to-value.
• Conduct value realization sessions, capability reviews, and adoption workshops.

Skills

Customer Success

Technical Account Management

Cybersecurity

Communication

Tools

SaaS security tools

Cybersecurity platforms

Job description

Responsibilities

• Drive adoption of the customer’s licensed Vision One capabilities and ensure customers fully utilize what they have purchased.
• Develop and execute capability‑specific adoption plans that move customers up the maturity curve.
• Analyze customer usage and consumption telemetry to identify adoption gaps, blockers, and high‑impact opportunities.
• Serve as a trusted technical advisor and help customers align platform capabilities with operational and security goals.
• Lead onboarding activities to ensure customers achieve fast time‑to‑value.
• Conduct regular value realization sessions, capability reviews, and adoption workshops.

Requirements

• Five or more years of technical experience in Customer Success, Technical Account Management, post‑sales engineering, or cybersecurity consulting.
• Strong foundational knowledge in security operations, endpoint and cloud security, identity, networking, or related cybersecurity domains.
• The ability to interpret usage data and translate insights into actionable adoption plans.
• Hands‑on experience with SaaS security tools or cybersecurity platforms.
• Strong problem‑solving skills with the ability to untangle complex technical and operational challenges.
• Excellent communication, presentation, and relationship‑building skills.
• Industry certifications such as Security+, CISSP, AWS or Azure, or Kubernetes are a plus.
• Experience in a fast‑paced, customer‑facing technical environment.

Core Competencies

Demonstrates expertise in driving customer adoption of cybersecurity solutions, leveraging strong analytical skills to interpret usage data and develop actionable plans. Proven ability to serve as a trusted advisor, aligning technical capabilities with customer operational and security goals.