Senior Customer Success Lead — Adoption & Renewal

Honeywell International, Inc.; Phoenix (AZ); On-site; USD 100,000 - 150,000; Full time

Job summary

Honeywell seeks a Lead Customer Success Representative in Phoenix to manage a portfolio of customers and drive consistent Customer Success execution across the lifecycle. You will focus on adoption, satisfaction, and retention through proactive engagement, disciplined processes, and robust collaboration with cross-functional teams.

In this senior individual contributor role, you’ll operate with limited supervision, mentor newer team members, maintain accurate CRM records, support renewal

Qualifications

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards.
• Serve as the primary point of contact for customer relationship management.
• Support preparation and delivery of Business Reviews and status updates.
• Monitor customer health, usage, and engagement indicators.
• Identify early signs of risk and take proactive action to support retention.
• Drive product adoption by sharing best practices and relevant use-case guidance.
• Support renewal readiness through consistent value delivery and customer engagement.
• Represent customer needs internally and coordinate with Support, Services, and Sales teams.
• Support renewal and expansion motions by identifying customer needs and opportunities.
• Ensure effective handoffs and follow-ups across the customer lifecycle.
• Provide guidance and day-to-day support to Customer Success Representatives or newer team members.
• Share best practices and contribute to team knowledge and execution consistency.
• Act as a role model for Customer Success execution discipline and customer engagement quality.
• Maintain accurate customer records, activity tracking, and health status in CRM and Customer Success systems.
• Adhere to defined Customer Success processes, playbooks, and reporting requirements.

Skills

Customer communication

Relationship management

Multi-account management

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description

Honeywell seeks a Lead Customer Success Representative in Phoenix to manage a portfolio of customers and drive consistent Customer Success execution across the lifecycle. You will focus on adoption, satisfaction, and retention through proactive engagement, disciplined processes, and robust collaboration with cross-functional teams.

In this senior individual contributor role, you’ll operate with limited supervision, mentor newer team members, maintain accurate CRM records, support renewal