Senior Customer Success Strategist

ALVARIA; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Aspect is seeking a Senior Customer Success Manager in a strategic, client-facing role focused on protecting customer retention and driving successful renewals for our workforce management solutions. You will manage a portfolio of accounts, build practical success plans, monitor health, and partner with Sales, Support, Services, Product, and Leadership to deliver measurable value.

You will serve as a trusted advisor, conducting quarterly reviews to connect capabilities to KPIs, ensure adoption,

Qualifications

• 5+ years of experience in Customer Success, Account Management, or related customer-facing roles.
• Experience managing enterprise or strategic customer relationships with multiple stakeholders.
• Strong understanding of renewal management, adoption strategy, and value realization.
• Ability to translate software capabilities into meaningful business outcomes.
• Excellent communication, executive presence, and active listening skills.

Responsibilities

• Own the customer renewal process across an assigned portfolio of accounts, including planning, negotiation, and execution.
• Lead renewal conversations focusing on scope, timing, pricing, terms, and business value.
• Develop and execute success plans around adoption, risk mitigation, and renewal readiness.
• Monitor customer health and drive action plans for renewals, adoption gaps, or escalations.
• Collaborate with Account Executives to surface expansion signals while keeping renewal health as priority.

Skills

Customer Success

Account Management

Renewal management

Executive presence

Communication

Cross-functional collaboration

Tools

CRM systems

Job description

Aspect is seeking a Senior Customer Success Manager in a strategic, client-facing role focused on protecting customer retention and driving successful renewals for our workforce management solutions. You will manage a portfolio of accounts, build practical success plans, monitor health, and partner with Sales, Support, Services, Product, and Leadership to deliver measurable value.

You will serve as a trusted advisor, conducting quarterly reviews to connect capabilities to KPIs, ensure adoption,