Senior Customer Programs Manager | Hybrid (Salem, OR)

Honeywell Technologies; Salem (OR); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Honeywell Technologies in Salem, Oregon, is seeking an Experienced Customer Program Management Professional to lead and manage customer programs, ensuring on-time, on-scope, and on-budget delivery while aligning with strategic objectives.

You will report to the Sr Program Management Supervisor and collaborate across cross-functional teams, mitigate risks, and drive customer satisfaction and long-term growth through effective program governance.

Qualifications

• Minimum of 6 years of proven experience in customer support management or similar role.
• Strong leadership and team management skills to guide cross-functional teams.
• Excellent strategic thinking and problem-solving skills to manage complex customer programs.
• Strong understanding of program management principles and methodologies, including risk management and performance tracking.
• Experience managing customer programs with multiple stakeholders, ensuring alignment and successful delivery.
• Strong organizational, time management, project management, and analytical skills.

Responsibilities

• Lead and oversee execution of customer programs ensuring they are delivered on time, within scope, and budget.
• Manage program risks and issues proactively to minimize impact on program objectives.
• Collaborate with cross-functional teams and customers to ensure alignment and successful program outcomes.
• Provide leadership and guidance to program teams to drive accountability and high performance.
• Monitor and report program performance metrics to senior management and stakeholders.
• Maintain full project load while meeting key project metrics.
• Work directly with customers both internal and external on an as-needed basis.
• Manages multiple ongoing projects simultaneously from point of sale acceptance through delivery and installation at customer site to successful invoicing at project completion.
• Works on multiple customer impacting components and systems required for successful implementation of electronic key systems

Skills

Program management

Leadership

Strategic thinking

Risk management

Stakeholder management

Time management

Education

Bachelor's degree

Job description

Honeywell Technologies in Salem, Oregon, is seeking an Experienced Customer Program Management Professional to lead and manage customer programs, ensuring on-time, on-scope, and on-budget delivery while aligning with strategic objectives.

You will report to the Sr Program Management Supervisor and collaborate across cross-functional teams, mitigate risks, and drive customer satisfaction and long-term growth through effective program governance.