Senior Customer Success Specialist - Industrial Tools

OSG USA, INC.; St. Charles (IL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Employer match up to 6%

Comprehensive health plan

Dental & vision coverage

Wellness incentives

FSA

Life insurance

Disability insurance

PTO 15 days

Flex days 3

Holidays 10

Employee assistance

Job summary

OSG USA, Inc. is hiring a Customer Success Representative III in St. Charles, IL to process orders, prepare correspondence, and fulfill customer needs to ensure satisfaction.

You will interact with large end-user accounts, provide product knowledge, and assist with technical inquiries. The role emphasizes front-line service, account development, and collaboration with the sales team. A strong command of English, multitasking, and proficiency with MS Office are required.

Qualifications

• High School Diploma, GED, or equivalent is required.
• Excellent English and grammar skills to communicate externally to customers and internally to management.
• Professional telephone voice and manner with ability to operate computer/telephone equipment.
• Experience with computers, especially MS Office Suite products.
• Ability to maintain product knowledge and learn new skills as the industry develops.

Responsibilities

• Provides front-line service by answering incoming customer calls and solving problems, with order follow-up.
• Identifies, develops and manages large end user accounts for standard items to sell products based on client needs.
• Has knowledge of products and parts for specific large end user accounts to provide quality information and some technical assistance.
• Generates new leads for the outside sales team and creates sales using a consultative approach; may process orders.

Skills

English proficiency

Communication

Telephone etiquette

Multitasking

Problem solving

Education

High School Diploma, GED, or equivalent

Tools

MS Office Suite

Job description

OSG USA, Inc. is hiring a Customer Success Representative III in St. Charles, IL to process orders, prepare correspondence, and fulfill customer needs to ensure satisfaction.

You will interact with large end-user accounts, provide product knowledge, and assist with technical inquiries. The role emphasizes front-line service, account development, and collaboration with the sales team. A strong command of English, multitasking, and proficiency with MS Office are required.