Key Accounts Customer Success Specialist

Orbus-Inc; Woodridge (IL); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Orbus-Inc in Woodridge, IL is seeking a Customer Success Representative to support and grow strategic relationships with Key/National and Core Accounts. You will deliver a high-touch, solutions-oriented experience, handle orders and quotes, and coordinate with POD teams to ensure a seamless customer journey.

The role emphasizes proactive outreach, CRM-driven engagement, and consistent communication to drive retention and growth.

Qualifikationen

• High school diploma or equivalent required; college degree a plus.
• Experience with ERP, CRM and case management tools is beneficial.
• Strong communication, organization and problem-solving skills expected.

Aufgaben

• Serve as primary contact for Key/National Accounts via phone and CRM‑based email.
• Assist with quotes, orders, changes, product questions, pricing, and cases.
• Enter and manage simple orders for Key/National and Core Accounts in ERP/CRM.
• Communicate order status, promotions, and product messaging to customers.
• Collaborate with POD and internal teams to ensure smooth order fulfillment.

Kenntnisse

Communication

Customer focus

Organization

Problem solving

Adaptability

Ausbildung

High school diploma or equivalent

Associate's degree (plus)

Bachelor's degree (plus)

Tools

ERP

CRM platforms

Case Management systems

Ring Central

ADP

Jobbeschreibung

Orbus-Inc in Woodridge, IL is seeking a Customer Success Representative to support and grow strategic relationships with Key/National and Core Accounts. You will deliver a high-touch, solutions-oriented experience, handle orders and quotes, and coordinate with POD teams to ensure a seamless customer journey.

The role emphasizes proactive outreach, CRM-driven engagement, and consistent communication to drive retention and growth.