Senior Customer Success Specialist (57844)

Premium Guardorporated; Memphis (TN); On-site; USD 50,000 - 75,000; Full time

Job summary

Premium Guard, Inc. in Memphis, TN seeks a National Customer Success Specialist to drive outstanding service for a portfolio of key accounts. You will prioritize requests, process purchase order requisitions, and coordinate with sales and distribution teams to meet supply needs.

The role requires strong communication, organization, and problem-solving skills, with the ability to multitask in a fast-paced environment and exceed customer expectations.

Qualifications

• College degree or 3 years' experience in business, customer service or account management.
• Strong written and verbal communication skills, excellent organizational and follow up skills, and robust attention to detail.
• Results oriented and self-motivated with ability to multitask under tight deadlines.
• Strong analytical skills and problem-solving techniques.
• Strong computer skills using Microsoft Office required.

Responsibilities

• Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
• Track orders and follow through for customer.
• Interact with sales managers, and distribution facilities regarding supply requirements.
• Lead and Manage customer feedback and coordinate resolutions internally.
• Embrace and exceed customer expectations.

Skills

Communication skills

Organizational skills

Multitasking

Analytical skills

Problem-solving

Education

College degree

Tools

Microsoft Office

Job description

Job Details

Job Location: PREMIUM GUARD INCORPORATED - MEMPHIS, TN 38141, Position Type: Full Time, Job Shift: 1st Shift/ Days, Company Overview

Premium Guard, Inc. is a privately held company, established in 1996. We are a leading supplier of private label solutions in the automotive aftermarket. Our focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports, and specialty filter markets. Our supply chain network now branches across the Pacific and into South America.

Position Overview

Our rapidly growing business is seeking a self-motivated National Customer Success Specialist. We require outstanding customer service, organizational and follow-through skills. We are seeking a team player with the ability to prioritize, solve customer issues independently and ensure timely processing of purchase order requisitions.

Responsibilities

• Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
• Track orders and follow through for customer.
• Interact with sales managers, and distribution facilities regarding supply requirements.
• Lead and Manage customer feedback and coordinate resolutions internally.
• Embrace and exceed customer expectations.

Qualifications: Job Requirements

• College degree or 3 years' experience in business, customer service or account management experience
• Must have strong written and verbal communication skills, excellent organizational and follow up skills, and robust attention to detail.
• Results oriented and self-motivated with ability to multitask under tight deadlines.
• Strong analytical skills and problem-solving techniques.
• Strong computer skills using Microsoft Office required.