Customer Relations Specialist I, PSA

Collectors Universe, Inc.; Jersey City (NJ); On-site; USD 18,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors Universe, Inc. in Jersey City, NJ, is seeking a Customer Relations Specialist I to join the PSA Customer Relations team. This full-time, onsite role reports to the Customer Relations Supervisor and requires strong customer service experience and communication skills.

Hourly rate offered is $20.50, with full-time benefits including health, 401(k) matching, vacation, holidays, and employee discounts. Candidates must be authorized to work in the United States and pass e-Verify.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• At least 6 months of relevant customer relations experience.
• Strong problem-solving skills and excellent communication abilities.
• Empathetic listening and strong interpersonal skills.

Responsibilities

• Engage with customers to provide accurate, timely resolutions following department protocols.
• Collaborate with Operations and other departments to find appropriate solutions.
• Maintain customer accounts by processing adjustments and updates.
• Escalate unresolved issues to the lead/supervisor as needed.

Skills

Customer service

Google Workspace

Salesforce

Education

High school diploma or equivalent

College degree preferred

Tools

Salesforce

Google Workspace

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

We’re looking for a Customer Relations Specialist I to join our PSA Customer Relations team.

Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.

The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments.

The ideal candidate will be a team player who possesses at least 6 months of strong customer relations skills within a customer service environment.

You ideally have experience handling customer resolutions, have experience processing and investigating claims, shipping and handling.

You’ll report to the Customer Relations Supervisor and work full-time onsite from our Jersey City, NJ office.

*You must be able to work the following schedule: Monday-Friday from 8am-4:30pm

What You’ll Do:

Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally. Collaborates with Operations and other departments to find appropriate solutions for customer responses Provides accurate, valid, and complete information by using the department protocols to our customers Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem Maintains accounts by processing customer adjustments Continuously updates department spreadsheet of incoming orders Escalate unresolved issues to the appropriate lead/supervisor

Who You Are:

• High school diploma or equivalent; college degree preferred
• You will have at least 6 months of relevant customer relations experience
• You will have strong problem-solving skills
• You will have excellent communication skills
• You will have excellent listening skills and an empathetic voice and manner
• Organized, detail oriented, and possess strong interpersonal skills
• Knowledgeable in Google Workspace systems
• Knowledgeable utilizing Salesforce preferred
• Keep emotions under control, remain open to ideas and try new things

Physical Requirements:

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
• Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Rate:

Hourly Rate: The reasonable estimated hourly rate for this position is $20.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States. Collectors uses e-Verify to validate your ability to work legally in the United States.

Equality and Diversity Statement:

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

Accommodations:

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

U.S. Residents:

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.