Senior Product Marketing & Partner Success

Aumni; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Columbus seeks a Senior Associate of Product Marketing and Customer Success to align digital capabilities with business goals and drive adoption across Digital Channels. You will support cross-functional stakeholders, translate strategy into partner-facing materials, and track OKRs to show impact.

The role emphasizes collaboration, detailed planning, and scalable enablement to strengthen product adoption and business outcomes in a fast-paced environment.

Qualifications

• Formal training or certification on product management concepts and 3+ years applied experience.
• Demonstrated ability to support execution within the product development lifecycle, including familiarity with agile methodologies and cross-functional workstreams.
• Strong organizational and project management skills with experience managing multiple priorities, deadlines, and stakeholder needs.
• Experience contributing to operational effectiveness initiatives with a focus on reducing friction and improving measurable outcomes.
• Strong written and verbal communication skills, with the ability to synthesize information into clear summaries, action plans, and stakeholder-ready materials.
• Ability to collaborate across cross-functional teams and build productive working relationships with diverse stakeholders.
• Analytical mindset with experience supporting key performance indicator tracking, performance reporting, and data-informed storytelling.
• Experience contributing to enablement resources such as playbooks, training materials, or product demos that support adoption and partner readiness.

Responsibilities

• Support ongoing understanding of line of business priorities, success metrics, and performance gaps to help identify opportunities for digital capability alignment.
• Assist in serving as a point of contact for line of business stakeholders, helping represent their needs within Digital Channels and contributing to key communications.
• Contribute to go-to-market alignment for digital initiatives by helping translate strategy into partner-facing materials and incorporating line of business feedback.
• Help track and report on goals and key results (OKRs), providing regular visibility into progress and outcomes for stakeholders.
• Support strategic planning efforts by gathering competitive insights, coordinating analytics partnerships, and contributing to innovation forums.
• Assist in managing stakeholder communications on behalf of Digital Channels, helping build trust and consistently articulating the Digital Channels value story.
• Help maintain a prioritized line of business backlog by documenting current and future work and supporting roadmap integration across teams.
• Participate in intake and requirements processes with Performance Marketing by documenting use cases, clarifying requirements, and ensuring submissions are complete and accurate.
• Develop and maintain enablement materials such as playbooks and coordinate product demos to support capability rollout and partner readiness.
• Monitor post-launch adoption and performance metrics, contributing to reporting on business impact in partnership with program management as needed.

Skills

Product marketing

Partner engagement

Agile methodologies

Cross-functional work

Communication

Analytics

Enablement materials

Job description

JPMorganChase in Columbus seeks a Senior Associate of Product Marketing and Customer Success to align digital capabilities with business goals and drive adoption across Digital Channels. You will support cross-functional stakeholders, translate strategy into partner-facing materials, and track OKRs to show impact.

The role emphasizes collaboration, detailed planning, and scalable enablement to strengthen product adoption and business outcomes in a fast-paced environment.