Senior Customer Success & Operations Specialist

Trilliant Food and Nutrition, LLC; Little Chute (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Trilliant Food & Nutrition, LLC in Little Chute, WI, is seeking a Senior Customer Account Specialist to drive end-to-end order fulfillment and proactive customer engagement. You will manage orders, collaborate with production, logistics, and QA teams, and act as a Subject-Matter Expert for ERP and pricing records.

You will lead cross-functional improvements, resolve issues quickly, and mentor team members while upholding high service levels and OTIF metrics.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of experience in customer service, account management, or supply chain roles within manufacturing.
• Familiarity with CRM tools and data analysis software.
• Proven ability to collaborate with cross-functional teams across operations, supply chain, customer service, sales, and marketing.

Responsibilities

• Oversee end-to-end order fulfillment from PO to delivery for assigned accounts.
• Coordinate daily/weekly purchase orders, cancellations, and inventory availability across ERP systems and portals.
• Collaborate with production planners to optimize inventory levels and minimize disruptions.
• Negotiate lead times, monitor production timelines, and resolve order inaccuracies and delays.
• Serve as SME for Trilliant ERP and Microsoft AX, ensuring accurate order-to-cash processes and pricing records.
• Support EDI setup, testing, and troubleshooting with stakeholders.
• Enter and manage customer complaints, RMAs, and non-conformance inquiries with proper resolution.

Skills

Customer service excellence

Communication skills

Cross-functional collaboration

Problem solving

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Dynamics AX

EDI systems

Power BI

CRM tools

Microsoft Office

Job description

Trilliant Food & Nutrition, LLC in Little Chute, WI, is seeking a Senior Customer Account Specialist to drive end-to-end order fulfillment and proactive customer engagement. You will manage orders, collaborate with production, logistics, and QA teams, and act as a Subject-Matter Expert for ERP and pricing records.

You will lead cross-functional improvements, resolve issues quickly, and mentor team members while upholding high service levels and OTIF metrics.