Senior Customer Success & Operations Specialist

Trilliant Food and Nutrition, LLC

Little Chute (WI)

On-site

USD 55,000 - 75,000

Full time

14 days+
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Benefits offered by this job

Comprehensive benefits package

Job summary

Trilliant Food & Nutrition, LLC in Little Chute, WI, is seeking a Senior Customer Account Specialist to drive end-to-end order fulfillment and proactive customer engagement. You will manage orders, collaborate with production, logistics, and QA teams, and act as a Subject-Matter Expert for ERP and pricing records.

You will lead cross-functional improvements, resolve issues quickly, and mentor team members while upholding high service levels and OTIF metrics.

Qualifications

  • Bachelor's degree or equivalent combination of education and experience.
  • 3-5 years of experience in customer service, account management, or supply chain roles within manufacturing.
  • Familiarity with CRM tools and data analysis software.
  • Proven ability to collaborate with cross-functional teams across operations, supply chain, customer service, sales, and marketing.

Responsibilities

  • Oversee end-to-end order fulfillment from PO to delivery for assigned accounts.
  • Coordinate daily/weekly purchase orders, cancellations, and inventory availability across ERP systems and portals.
  • Collaborate with production planners to optimize inventory levels and minimize disruptions.
  • Negotiate lead times, monitor production timelines, and resolve order inaccuracies and delays.
  • Serve as SME for Trilliant ERP and Microsoft AX, ensuring accurate order-to-cash processes and pricing records.
  • Support EDI setup, testing, and troubleshooting with stakeholders.
  • Enter and manage customer complaints, RMAs, and non-conformance inquiries with proper resolution.

Skills

Customer service excellence
Communication skills
Cross-functional collaboration
Problem solving
Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Dynamics AX
EDI systems
Power BI
CRM tools
Microsoft Office

Job description

Trilliant Food & Nutrition, LLC in Little Chute, WI, is seeking a Senior Customer Account Specialist to drive end-to-end order fulfillment and proactive customer engagement. You will manage orders, collaborate with production, logistics, and QA teams, and act as a Subject-Matter Expert for ERP and pricing records.

You will lead cross-functional improvements, resolve issues quickly, and mentor team members while upholding high service levels and OTIF metrics.

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