Strategic Customer Operations Manager

Trilliant-Food-&-Nutritio; Little Chute (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Trilliant Food & Nutrition seeks a Customer Operations Manager to lead Customer Service and Customer Operations teams at our Little Chute, WI site, driving exceptional customer experience and operational excellence. The role partners across Sales, Supply Chain, Quality, and IT to ensure effective onboarding, service delivery, and continuous improvement.

You will manage governance, metrics, and escalations while shaping strategic customer relationships and ensuring compliance with food-safety

Qualifications

• Bachelor’s degree in Business, Supply Chain, Food Science, or related field.
• 7+ years of experience in customer operations, supply chain, or logistics within the food manufacturing industry.
• Proven leadership experience managing cross-functional teams.
• Proficiency in ERP systems (e.g., SAP, Oracle) and CRM tools.
• Excellent communication, analytical, and problem-solving skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Strong executive communication, decision making, prioritization, and change management capabilities.
• Experience with customer escalation management, process governance, KPI/operating reviews, and continuous improvement.

Responsibilities

• Lead, coach, and develop Customer Service and Customer Operations teams to meet objectives.
• Develop and implement customer operations strategies to improve satisfaction and efficiency.
• Own the Customer Operations strategy for strategic relationships and cross-functional execution.
• Govern order management, onboarding, service support, and escalation processes with clear ownership.
• Align with Planning, Supply Chain, Logistics, Sales, Operations, Quality, Finance, Marketing, and IT.
• Establish KPIs and operating reviews; drive corrective actions and escalation when needed.
• Govern onboarding, launches, transitions, and major operational changes.
• Lead continuous improvement and SOP development across Customer Service and Operations.
• Partner with Quality and Operations to meet food safety and compliance requirements.
• Represent ops in system/process improvements, including IT and EDI support.

Skills

Leadership

Cross-functional

Customer operations

Communication

Education

Bachelor’s degree in Business/Supply Chain

4 Year Degree

Tools

SAP

Oracle

CRM

Job description

Trilliant Food & Nutrition seeks a Customer Operations Manager to lead Customer Service and Customer Operations teams at our Little Chute, WI site, driving exceptional customer experience and operational excellence. The role partners across Sales, Supply Chain, Quality, and IT to ensure effective onboarding, service delivery, and continuous improvement.

You will manage governance, metrics, and escalations while shaping strategic customer relationships and ensuring compliance with food-safety