Senior Customer Success Manager, Workplace Growth

Pointr; Boston (MA); Hybrid; USD 125,000 - 140,000; Full time

Benefits offered by this job

Hybrid work

Boston office

Health care

Dental

Stock options

Parental leave

Paid time off

401(k)

Job summary

Pointr is seeking a Customer Success Manager to lead post-sales for Workplace customers from our Boston office. You will own adoption, renewals, expansions, and risk management, collaborating with Product and Delivery to ensure lasting value and renewal success.

You will assess customer health, orchestrate renewals, surface risks, and coordinate with Customer Advocates to protect and grow strategic accounts in a fast-paced, global environment. Hybrid work with in-office presence is expected.

Qualifications

• 5+ years in complex B2B environments including CS, delivery, partnerships, enterprise sales or consulting.
• Experience managing multi-stakeholder enterprise accounts and renewals/expansions.
• Strong commercial mindset with value-based selling experience.
• Excellent communication with senior stakeholders.

Responsibilities

• Define and own adoption, renewal and expansion strategy for Workplace customers.
• Use health checks, executive alignment and QBRs to drive adoption and renewal readiness.
• Translate product usage into business outcomes with a clear value narrative.
• Build trusted relationships with senior stakeholders and drive renewal retention.
• Lead renewal and retention processes to reduce churn and support growth.
• Identify risks and lead early interventions with Delivery and Product teams.

Skills

B2B experience

Multi-stakeholder management

Renewals & expansions

Commercial mindset

Executive communication

Cross-functional collaboration

Fluent in English

Education

BS/MS in business or tech

Tools

CRM tools

Monday

Jira

Job description

Pointr is seeking a Customer Success Manager to lead post-sales for Workplace customers from our Boston office. You will own adoption, renewals, expansions, and risk management, collaborating with Product and Delivery to ensure lasting value and renewal success.

You will assess customer health, orchestrate renewals, surface risks, and coordinate with Customer Advocates to protect and grow strategic accounts in a fast-paced, global environment. Hybrid work with in-office presence is expected.