Manager, Post-Sales - Dragos Public Sector

Dragos; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Equity compensation

Job summary

Dragos is seeking a dedicated post-sales technical manager to lead a federal CX team focused on customer adoption and value realization of the Dragos Platform. You will collaborate with engineering, product, OT Watch & Intel, and sales leaders to remove barriers and ensure successful outcomes for critical infrastructure customers.

The role requires deep security expertise in industrial environments, strong leadership, and the ability to translate complex technical details into business impact.

Qualifications

• Significant experience leading a customer-facing team.
• Experience in security at industrial sectors (energy/manufacturing).
• Experience with SIEM technologies such as Splunk or Elastic.
• Advanced skills in network traffic analysis.
• Ability to manage multiple stakeholders and projects.

Responsibilities

• Build, mentor, and coach a federal post-sales team for customer success.
• Elevate team members and fill education gaps as needed.
• Develop understanding of Dragos Platform and industry challenges.
• Establish relationships with senior customer stakeholders to align on technical needs and business objectives.
• Serve as escalation point between customers and internal teams.
• Identify customer use cases and ensure operationalization and value realization of the Dragos Platform.
• Collaborate with Engineering and Product Management to guide platform development for adoption.
• Participate in roadmap planning to advocate for customer needs.
• Improve frameworks, methodologies, and tools to scale the team.
• Define KPIs and report performance to leadership.

Skills

Leadership

Industrial security

SIEM (Splunk/Elastic)

Network traffic analysis

Stakeholder management

Security clearance (CONUS US citizen)

Travel readiness

Communication and coaching

Job description

United States

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake . Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role

We are looking for a dedicated, ambitious, and self-driven post-sales technical manager to join our Dragos Public Sector (DPS) customer experience (CX) team. In this role, you will work with leaders from engineering, product management, OT Watch & Intel to ensure there are no barriers to product adoption. You’ll work with leaders from sales and solution architects to leverage positive business outcomes to promote operationalization and prove the value of the Dragos Platform, along with other products.

You will use your extensive knowledge of security in industrial organizations to lead a diverse team of subject matter experts. These SMEs provide technical advice to practitioners who monitor and secure their critical infrastructure and use the technology to up-level their visibility, insights, and decisions. Use your excellent technical, communication, organizational, and leadership skills to oversee a team of creative problem solvers, who can translate complex technical details into a business context. The ideal candidate can drive transformational programs to increase efficiency and scale while maintaining a world-class customer experience.

Responsibilities

• Build, mentor, and coach a world-class federal post-sales team for customer success
• Elevate each post-sales technical team member, filling in educational gaps as necessary
• Develop a deep understanding of Dragos Platform capabilities and industry-specific challenges
• Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives
• Act as an escalation point between customers and internal teams
• Work with the post-sales team to uncover customer use cases, workflows, and pain points and ensure action is taken to operationalize and promote the realized value of the Dragos Platform
• Work closely with Engineering and Product Management leadership to guide the development of the Platform to address technical requirements required to increase Platform adoption
• Participate in the roadmap product planning and release cycle to advocate for customers’ needs
• Improve upon frameworks, methodologies, and tools to power team growth and improve workflow, efficiency, and scalability
• Establish key metrics and report to leadership on KPIs to track team performance and prove the realized value
• Champion AI to drive team improvement and help operationalize use cases across the team

Qualifications

• Significant and relevant experience leading a customer-facing team
• Experience working in security at an industrial company such as energy or manufacturing (on the Enterprise security side is perfectly acceptable and relevant)
• Experience in SIEM technologies such as Splunk or Elastic
• Advanced skills in network traffic analysis
• Manage multiple stakeholders and projects; well organized; good time-management skills
• CONUS Based US Citizen
• Willingness to travel 25%
• SECRET or TOP SECRET clearance preferred

Compensation

• Competitive Equity Package

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Dragos’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

As part of our hiring process, The Dragos team uses Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.A human is always in the loop and is the final decision maker.