Senior Customer Success Manager - Security & DevSecOps

Chainguard; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Chainguard is seeking a Customer Success Manager to serve as the post-sales primary contact for customers, leading onboarding, implementation, and adoption. You will work with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful onboarding and ongoing support for your customers.

You will own customer engagements across value realization, training, and advocacy, building relationships with stakeholders from technicians to CISOs while driving

Qualifications

• 5+ years in enterprise, customer-facing roles collaborating with technical and business teams.
• Ability to own a customer portfolio with autonomy and make escalations to execs as needed.
• Strong commitment to continuous personal and professional development.

Responsibilities

• Lead onboarding, implementation, and adoption for Chainguard customers.
• Collaborate with Solutions Architects, Technical Support, Product Management, Engineering and Sales.
• Advocate for customer needs and ensure timely resolution of issues.
• Develop hands-on product knowledge and educate customers on features and security principles.
• Manage relationships with stakeholders from technicians to CISOs and drive renewals.

Skills

Customer Success

Relationship management

Strategic thinking

Autonomy

Emotional intelligence

Job description

Chainguard is seeking a Customer Success Manager to serve as the post-sales primary contact for customers, leading onboarding, implementation, and adoption. You will work with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful onboarding and ongoing support for your customers.

You will own customer engagements across value realization, training, and advocacy, building relationships with stakeholders from technicians to CISOs while driving