Senior Customer Success Manager - Remote West Coast

Bazeta; United States; Remote; USD 146,000 - 235,000; Full time

Job summary

LaunchDarkly is seeking a Senior Customer Success Manager for the West Coast to own post‑sales relationships, drive adoption, and maximize value for strategic accounts. You will guide customers through onboarding, provide technical guidance, and act as a trusted advisor in a fast‑paced environment.

You will build champions, identify expansion opportunities, and forecast renewals while collaborating with Sales, Support, and Product to ensure customer success and growth.

Qualifications

• 5+ years in a customer-facing role with targets.
• Experience owning the renewal process and retention quotas.
• Strong discovery and qualification skills; MEDDIC or similar methods preferred.
• Experience with technical products; DevOps exposure is a plus.
• Proven ability to advocate for customers while aligning with company goals.

Responsibilities

• Onboard new customers and drive activation in the platform.
• Identify and mitigate risks impacting adoption and renewal.
• Provide technical guidance on implementation and best practices.
• Prescriptively identify opportunities for expanded purchases and features.
• Build executive relationships and champion networks within accounts.
• Forecast renewal and expansion opportunities and coordinate with sales.

Skills

Customer success

Account management

Renewal management

Cross-functional collaboration

Sales acumen

Project management

DevOps awareness

Job description

LaunchDarkly is seeking a Senior Customer Success Manager for the West Coast to own post‑sales relationships, drive adoption, and maximize value for strategic accounts. You will guide customers through onboarding, provide technical guidance, and act as a trusted advisor in a fast‑paced environment.

You will build champions, identify expansion opportunities, and forecast renewals while collaborating with Sales, Support, and Product to ensure customer success and growth.