Senior Site Reliability Engineer

Docebo; United States; Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health benefits

Paid vacation days

Docebo Days

Floating holidays

Birthday off

Family leave

Job summary

Docebo is seeking a Senior Site Reliability Engineer to take a hands-on lead role in high severity incident response while shaping the platform's underlying infrastructure for scale.

You will own critical infrastructure, drive reliability improvements, and run capacity forecasting, CI/CD, and observability efforts at scale. You’ll mentor peers and collaborate across Product and Engineering in a hybrid work environment.

Qualifications

• 4 to 8 years in SRE/DevOps/production engineering within SaaS environments.
• Solid grounding in Linux, containerized systems, and cloud-native infrastructure.
• Hands-on experience with a major cloud provider and its networking layer.
• Comfort writing code or scripts to manage infrastructure.
• Experience building/running CI/CD pipelines, observability tooling, and version control at scale.
• Able to stay level headed during live incidents and explain issues clearly to non‑engineers.

Responsibilities

• Take point on major incidents, coordinating the response across engineering teams and making real-time calls to restore service.
• Own key pieces of shared infrastructure and continuously improve resilience and scalability.
• Run reliability work like capacity forecasting, performance tuning, and controlled failure testing.
• Improve detection with metrics, alerting, and overall observability.
• Lead thorough post-incident retrospectives and ensure actions are implemented.
• Mentor less experienced SREs through code/design reviews and spread reliability best practices.

Skills

Linux

Containerization

Cloud-native

CI/CD

Observability

Scripting

Incident response

Communication

Job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

Role Overview

As a Senior Site Reliability Engineer, you'll take a hands‑on lead role in high severity incident response while also shaping the underlying infrastructure that supports the platform's scale. The position blends deep technical ownership with cross‑team influence, giving you room to fix root causes, not just symptoms, and to raise the reliability bar across the wider engineering org.

What You'll Be Doing

• Take point on major incidents, coordinating the response across engineering teams and making the real‑time calls needed to restore service quickly.

• Hold ownership over key pieces of the shared infrastructure, working continuously to improve its resilience and ability to scale.

• Run structured reliability work such as capacity forecasting, performance tuning, and controlled failure testing.

• Improve how the org detects problems before customers do, by refining metrics, alerting, and overall observability.

• Run thorough retrospectives after incidents and make sure the resulting action items actually get built, not just logged.

• Support less experienced SREs through code and design review, pairing, and ongoing feedback, and help spread strong reliability practices across Product and Engineering more broadly.

What You Bring

• 4 to 8 years working in SRE, DevOps, or production engineering roles within SaaS environments.

• Solid, practical grounding in Linux, containerized systems, and cloud native infrastructure, including hands‑on experience with a major cloud provider and its networking layer.

• Comfort writing code or scripts to manage infrastructure, with a genuine preference for infrastructure as code over manual configuration.

• Real experience building and running CI/CD pipelines, observability tooling, and version control workflows at scale.

• A track record of staying level headed during live incidents, and the ability to explain technical issues clearly to people who aren't engineers.

Our Hybrid Work Philosophy

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday‑Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well‑being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

• Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.

• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company‑wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC and Green Ambassadors) and company‑wide events that keep the fun rolling all year long.

About Docebo

At Docebo, we create seamless, AI‑powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest‑growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e‑mail to [e-mail]. The email should also include the position you’re interested in.