Sr. Customer Success Manager

Salesloft, Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Salesloft, Inc. in the United States is seeking a Senior Customer Success Manager to own relationships that drive renewal, expansion, and advocacy for our Predictive Revenue System.

You will translate platform capabilities into measurable value for customer leadership and act as the trusted advisor across the organization. You will monitor product usage, health signals, and engagement data to proactively manage risk and identify expansion opportunities, partnering with Account Management to

Job description

Title: Senior Customer Success Manager

Location: United States, REMOTE

Salesloft is building the next era of enterprise revenue - one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we're building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won - the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue - and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY

At Salesloft, our Senior Customer Success Managers own the relationship that determines whether a customer renews, expands, and becomes an advocate - or quietly churns. You are the person accountable for making sure customers realize measurable value from our Predictive Revenue System, translating platform capability into revenue outcomes their leadership can see.

This is not a reactive support role. You will manage a book of business proactively - using product usage data, AI-surfaced health signals, and your own commercial judgment to intervene before problems become risks and to spot expansion opportunities before the customer asks. You will be the voice of the customer inside Salesloft and the trusted advisor the customer relies on outside it.

On a day-to-day basis, you will:

• Own retention, adoption, and net revenue expansion across a defined book of business, translating each customer's goals into a clear plan for realizing value from the platform.
• Use AI-surfaced customer health signals, product usage data, and engagement scoring to prioritize proactively - acting first on the accounts and moments that matter most.
• Lead strategic business reviews with customer stakeholders and executives, connecting platform usage to measurable revenue outcomes and ROI.
• Partner with Account Management to identify and drive expansion opportunities grounded in demonstrated value.
• Advocate for customers cross-functionally - bringing structured product feedback to Product and Engineering and coordinating internal resources to resolve challenges.
• Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance that keeps customers progressing toward their goals.

This role lives at the heart of how we are Customer Inspired: every action you take is measured against a single question - does this make our customer more successful? And in the spirit of how we Lead From the Front, you'll use the same AI-powered platform our customers use, bringing applied curiosity to how technology can scale the value you deliver across your entire book.

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