Customer Success Lead — Retention, Adoption & Growth

Nestifytech Solutions Private Limited; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

The role emphasizes onboarding, health-monitoring, and cross-functional collaboration with Sales and product teams to identify expansion opportunities and address customer needs promptly.

Qualifications

• 5+ years in Customer Success, Account Management, or similar.
• Strong communication and relationship-building skills.
• Familiarity with CRM and customer success tools (HubSpot, Gainsight, Zendesk).
• Experience in SaaS, B2B, or tech environments preferred.

Responsibilities

• Own and manage customer relationships post-sale through renewal.
• Onboard new clients and ensure successful adoption.
• Monitor customer health and usage metrics; proactively address issues.
• Identify upsell/cross-sell opportunities and collaborate with Sales.
• Act as the voice of the customer to internal teams.

Skills

Communication

Relationship-building

CRM familiarity

Customer success tools

SaaS/B2B experience

Tools

HubSpot

Gainsight

Zendesk

Job description

The role emphasizes onboarding, health-monitoring, and cross-functional collaboration with Sales and product teams to identify expansion opportunities and address customer needs promptly.