Senior Customer Success Manager

EveryoneSocial; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Equity in a growing company

Job summary

A leading employee advocacy platform is seeking a Senior Customer Success Manager to manage enterprise accounts in the U.S. You will build relationships with marketing executives, lead strategic business reviews, and focus on customer growth. Ideal for candidates with 5+ years in B2B SaaS, proven track records, and excellent communication skills. Join a tight-knit team that values creativity and offers competitive pay and benefits.

Qualifications

• 5+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting.
• Proven track record of driving GRR and NRR with your accounts.
• Experience leading executive conversations and driving strategic alignment at the C-suite level.
• Strong presentation and storytelling skills.
• Bachelor's degree required; MBA preferred.

Responsibilities

• Full ownership of a collection of enterprise accounts.
• Responsible for retaining and growing accounts by identifying upsell opportunities.
• Build strategic relationships with senior marketing executives.
• Lead Quarterly Business Reviews (QBRs) with customers.
• Collaborate with product, marketing, and leadership to align goals.
• Use data to monitor health, identify risks/opportunities, guide decisions.
• Be the voice of customers internally to deliver on value promise.

Skills

Ownership and autonomy

Data-driven decision making

Effective communication with executives

Customer relationship management

Influencing and trust-building

Adaptability in changing environments

Education

Bachelor's degree

MBA preferred

Job description

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Start here! 2min video message from our Co-Founder & CEO, Cameron Brain:

https://www.loom.com/share/1a62b5c03fee4a3eb3049ff7a54a96fe

Hi! We’re EveryoneSocial, the #1 employee advocacy platform in the world. We’re used by Amazon, NVIDIA, Meta and others to activate their employees as marketers, to share company news and updates on social media. Word of mouth for the 21st century!

EveryoneSocial is a startup, we’re profitable, and shipping high-quality, innovative products is our #1 priority. If you’re looking to join a small, experienced team, if you care about doing good work and winning, then please read on! We’d love to chat.

The Role

This is a fully remote role, but you must be located in the United States. We’re looking for a Senior Customer Success Manager to join our small but mighty customer team. You’ll be working with companies such as NVIDIA, Meta, Amazon, and HSBC, helping them to generate the most value from their investment in EveryoneSocial. To do so you’ll become an expert in our product, our data, and the ever-changing number of people we work with.

Who you are

• You crave ownership and autonomy; you’re comfortable figuring out how to achieve a goal when there isn’t a blueprint already in place
• You learn fast, you’re a great listener and thinker, and can explain platform insights and data in plain language that resonates with executives (simpler the better!)
• You can hold meaningful, business-level conversations with senior marketing leaders, translating EveryoneSocial program results into clear ROI
• You understand customer performance metrics and use data to connect product usage with real business outcomes
• You’re adept at keeping complex accounts moving by setting clear next steps, following through, and driving outcomes without constant direction
• You build trust quickly and know how to influence both customers and internal teams to align around shared goals
• You thrive in a changing environment and adjust quickly when priorities shift, which can happen often!

What you’ll own

• You’ll have full ownership of a collection of enterprise accounts; some will be new customers, some will be longtime customers
• You’ll be responsible for retaining and growing these accounts by identifying upsell opportunities and partnering with our sales team
• You’ll focus on building strategic, trusted relationships with senior marketing and communications executives
• You’ll lead QBRs and executive business reviews that translate insights into clear business value (these will often include the customer’s CMO)
• You’ll spend time with our internal teams, including product, marketing, and leadership to align on goals and execution
• You’ll use data on a constant basis to monitor customer health, identify risks and opportunities, and guide strategic decisions
• You’ll be the voice of your customers internally, ensuring we deliver against our value promise

Prior experience

• 5+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting
• Proven track record of driving GRR and NRR with your accounts (we’ll want to hear about what you’ve done)
• Experience leading executive conversations and driving strategic alignment at the C‑suite level
• Strong presentation and storytelling skills; comfortable leading QBRs and ROI discussions
• Bachelor's degree required, MBA preferred

Why EveryoneSocial

• Trusted by the world’s greatest companies
• Tight-knit, distributed team that values creativity and transparency
• Real impact - your work directly drives revenue
• Competitive pay, benefits, and equity in a growing SaaS company